Elevate Your Career: Application Support Analyst at Kalibre.

Are you passionate about providing top-notch technical support and driving continuous improvement in application environments? Kalibre, a leading software and professional services company in Melbourne, is seeking a skilled Application Support Analyst.

The company is Australian based with a remote/hybrid model, and this role will be based in Melbourne.

You're a Perfect Fit If You:

• Have a strong technical background in IT support, preferably in software and systems management.
• 5+ years of experience in a similar role, preferably in a similar industry.
• Demonstrate proficiency in troubleshooting complex technical issues.
• Exhibit excellent analytical and problem-solving skills.
• Demonstrate a Systems Mindset understanding how all components are connected, and their cause-and-effect relationships.
• Communicate effectively, both verbally and in writing.
• Have experience with Tableau or similar reporting tools (highly advantageous).
• Possess experience with server hardware, hypervisors, and various operating systems.
• Maintain a customer-oriented mindset with a passion for delivering exceptional service.
• Thrive in a collaborative environment and enjoy working closely with cross-functional teams.
• Are eager to contribute to continuous improvement initiatives within the organisation.
• It’s advantageous if you bring experience with scripting languages (e.g., Python, PowerShell), Knowledge of DevOps practices and automation tools, Familiarity with cloud-based infrastructure and services (e.g., AWS, Azure)

What You'll Do:

• Provide exceptional support to customers across Kalibre solutions, with a focus on applications down to hardware, hypervisors and operating systems
• Incident Management: Manage support tickets, ensuring compliance with SLAs and liaising with third-party vendors.
• Problem Management: Investigate root causes, implement solutions, and produce documentation.
• Change Management: Own the change management procedure and deploy changes to internal and customer systems.
• Release Management & Testing: Testing of new software releases and maintain test environments.
• Health Checks & System Tuning: Perform regular system health checks and implement performance improvements.
• Knowledge Management: Develop and maintain knowledge base articles for internal and external use.
• Solution Deployment: Perform software deployments for customer systems, both remote and on-premises.
• Observability and Performance Management: Tune event processing, implement best practices, and assist with report development.
• Training: Provide training on troubleshooting and administration of Kalibre solutions.
• Continuous Improvement: Identify areas for process enhancement and contribute to company-wide methodologies.

Remuneration:

An attractive remuneration package is on offer including:

1. From $100,000+ PA based on experience
2. Superannuation
3. Holiday and sick entitlements

Ready to take your service delivery skills to the next level and make a difference? Apply now!

Initial interest is via EMAIL only.