• Full Time, Permanent Role
• Location: Flexible State Location with Work from Home Options!
• Great Salary with offers starting at $90,000 + Super + NFP Salary Packaging!
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity
Are you a tech-savvy problem solver with a passion for delivering exceptional support across a diverse range of systems and platforms?

We're seeking a dedicated Platform Support Analyst to join our collaborative team.

In this role, you will deliver expert technical support and guidance to users across multiple technologies, with a strong emphasis on the Workday application, specifically within the HCM, Absence, and Recruiting modules.

You'll also support CRM systems, workforce management tools, and other enterprise applications.

With a focus on 2nd level support, you'll play a key role in ensuring the seamless operation of mission-critical systems while contributing to innovative solutions that empower our organisation.

If you thrive in a dynamic, team-oriented environment and are eager to make a difference, we want to hear from you!

Your key responsibilities will be to:

• Review and action/escalate assigned ServiceNow tickets
• Produce documentation within assigned tickets, noting customer interactions, root cause and resolution
• Raise and represent change requests at CAB where required
• Review Knowledgebase (KB) articles relevant to supported systems updating/creating as required
• Collaborate with system SMEs to enhance knowledge of supported MA systems
• Participate in the monthly checks of application licence availability and consumption
• Develop and maintain detailed knowledge of multiple, complex platforms and technologies to enable effective integration and utilisation of enterprise applications and services
• Identify opportunities to improve current processes and procedures including automation of current manual processes

Requirements for success

• Relevant academic qualifications (technical and/or business related)
• 3 to 5 years' experience in Platform Support or a similar role
• Demonstrated experience with Workday HCM, Absence and Recruiting modules
• Solid understanding of T-SQL (MSSQL 2012-2019)
• Aware of all traditional architectural domains: Business, Application, Integration, Data, Information and Infrastructure & Technical
• Strong knowledge of cloud, PaaS (Microsoft's 365 suite essential) as well as platforms like Dynamics 365, Salesforce, ServiceNow, iChris/HRESS, Workday and KRONOS Dimensions
• Demonstrated design, build and run skills in Office 365, Power platform, Azure IaaS (incl. Azure AD), SaaS, platform integration, data classification and categorisation, and automation where applicable
• Demonstrated knowledge of ETL Processes

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

Find out more about a career with Mission Australia.

Your benefits

• Rewarding work - every day you know you're making a real difference

• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

How to apply
Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you