Why This Role?

This is more than just a Level 3 support role—this is your opportunity to become the go-to technical expert in a highly skilled team. If you love solving complex technical challenges, diving deep into troubleshooting, and being the escalation point for advanced infrastructure issues, this is the role for you. You’ll work across cutting-edge cloud and security technologies, providing high-level technical support while contributing to key IT initiatives.

Your Role:

• Provide escalated Level 3 support, troubleshooting server, network, and infrastructure issues.
  
• Work on server-related incidents and hybrid sync challenges.
  
• Assist with network and firewall troubleshooting (Fortinet, Unifi, Cisco, Palo Alto preferred).
  
• Deploy and manage SentinelOne, Microsoft Defender, and Arctic Wolf security solutions.
  
• Participate in mini-projects such as Wi-Fi refresh, security audits, and system upgrades.
  
• Collaborate with service desk teams to improve technical knowledge and troubleshooting skills.
  
• Diagnose and resolve storage and backup issues (Veeam, S3, Azure, AWS).
  

Technology Stack You’ll Work With:

• Operating Systems: Windows Server (2012-2021), Microsoft 365, Azure.
  
• Cloud & Virtualization: Azure, AWS, VMware.
  
• Networking & Security: Fortigate, Unifi, Aruba, Cisco, Palo Alto, SentinelOne, Arctic Wolf, Microsoft Defender.
  
• Storage & Backup: Veeam, S3 (Wasabi, AWS, Azure), on-prem SAN/NAS.
  

Requirements

Who You Are:

• A Troubleshooting Expert – You thrive on complex technical challenges and enjoy root cause analysis.
  
• MSP Experienced – You’ve worked in a fast-paced MSP environment handling diverse infrastructure.
  
• Security & Networking Savvy – You understand firewall configurations, endpoint security, and cloud security.
  
• Proactive & Self-Driven – You take ownership of issues and see them through to resolution.
  
• Customer-Focused – You can explain technical solutions in a way clients understand.
  
• Certifications Preferred – AZ-104, AZ-900, Microsoft M365, Fortinet, or similar.
  

Benefits

What’s in It for You?

• Be the expert – handle complex infrastructure and security issues that Level 1 & 2 can’t solve.
  
• Diverse technical challenges – work on server, security, cloud, and network troubleshooting.
  
• Hybrid flexibility – work from home 1-2 days per week.
  
• Competitive salary & benefits – get paid what you’re worth for your expertise.
  
• Career growth – opportunities to move into technical leadership or specialized project roles.
  

The Growth Path: This role offers both technical mastery and career progression opportunities. You can specialize further in cloud, security, or networking, or step up into a Technical Lead role. If you love the challenge of complex troubleshooting and being the trusted technical expert, this role is for you.

• Apply now and be part of a highly skilled, fast-moving team delivering best-in-class IT solutions!