Job Title: Level 3 IT Engineer

Location: Hybrid (On-site & Remote)

Employment Type: Full-time

About Us

HIOD IT is a leading Managed Services Provider (MSP) specialising in IT support, cloud solutions and cybersecurity. We are dedicated to delivering high-quality technical services to businesses across Australia and New Zealand. We are looking for a highly skilled Level 3 IT Engineer to join our team, focusing on on-site support, project work and handling escalated helpdesk tickets.

Specific Responsibilities and Accountabilities

• Provide on-site support for Managed Services clients, including deployments, network troubleshooting and other IT-related tasks.
• Manage and implement IT projects, including server migrations, network setups, security implementations, cloud deployments and other IT-related projects.
• Handle Level 3 escalations from the helpdesk, troubleshooting complex issues across various client environments.
• Act as a trusted advisor to clients, ensuring strong customer relationships and clear communication.
• Work with (not limited to) Windows Server, Azure, VMware, Sophos, Microsoft 365, Halo and Datto RMM to support and optimise client environments.
• Collaborate with internal teams to enhance service delivery and improve operational efficiency.
• Participate in a rotating roster for emergency support outside standard business hours.
• Travel to multiple client locations as required (driver’s license essential).
  

Skills & Experience

Required:

• Minimum 5+ years of experience in IT support within an MSP environment.
• Strong expertise in Windows Server, Azure, VMware, Microsoft 365 and networking (firewalls, switches, VPNs).
• Experience with Sophos security solutions and Datto RMM for remote monitoring and management.
• Advanced troubleshooting skills for hardware, software, and network-related issues. \
• Strong customer-facing skills with the ability to explain technical concepts to non-technical users.
• Full driver’s license and ability to travel to client sites.

Preferred:

• Certifications such as MCSA, MCSE, CCNA, or ITIL.
• Experience using Halo PSA for ticketing and IT service management.
  

What We Offer

• A hybrid working environment, allowing flexibility between remote and on-site work.
• Exposure to diverse client environments and exciting IT projects.
• Opportunities for training and professional development to enhance your skills.
• A supportive and collaborative team culture.
  

How to Apply:
If you’re a skilled Level 3 IT Engineer looking for your next challenge, we’d love to hear from you! Apply today with your resume and cover letter.