Managed IT Services - Systems Engineer L2

Royal IT: Elevate Support, Enhance Experience

Are you an experienced L2 Engineer who thrives on solving escalated IT issues while delivering outstanding customer service? Do you enjoy a mix of hands-on technical support and working directly “face to face” with end-users to create seamless IT experiences?

Royal IT, a leading Managed Services Provider based in East Perth, is looking for a talented Level 2 Systems Engineer to join our team.

💰 Salary: $70,000 - $90,000 + Super (based on experience)
🏡 Flexible Work: Hybrid work-from-home options
📍 Location: East Perth

About Us

At Royal IT, we do more than just fix IT problems, we empower businesses with reliable technology solutions. Our team of experts provides tailored support to small and medium-sized businesses, ensuring smooth operations and high-quality service.

We believe in people-first IT—where technical skills are just as important as communication and problem-solving.

The Role

As an L2 Systems Engineer, you’ll be the go-to expert for escalated IT support issues. Your focus will be on providing advanced desktop and systems troubleshooting, ensuring clients receive top-tier service and technical solutions.

This role is perfect for someone with strong technical abilities and exceptional people skills—someone who can handle complex IT challenges while keeping clients engaged, informed, and satisfied.

What You’ll Do

✔ Resolve escalated desktop and system issues with efficiency and professionalism
✔ Provide expert-level support for Microsoft 365, Windows Server, networking, and cloud solutions
✔ Act as a bridge between L1 engineers and L3 specialists, ensuring smooth issue resolution
✔ Work directly with end-users, explaining technical issues in non-technical language
✔ Assist with IT projects, migrations, and system implementations
✔ Proactively identify potential IT risks and offer solutions before they become problems

Your Skills & Experience

• 3+ years of experience in a Managed Services Provider (MSP) environment
• Strong troubleshooting in Windows Server, Active Directory, DNS, DHCP, Group Policy, and Microsoft 365
• Experience with networking, security, and cloud technologies (Azure, Entra, VPNs, Firewalls, etc.)
• Excellent communication and interpersonal skills—you know how to keep clients happy!
• Ability to think critically and solve problems independently
• A passion for delivering an outstanding IT experience to users

Why Join Royal IT?

• People-Focused Culture – We value relationships just as much as technical skills
• Career Growth – Work with experienced engineers, gain certifications, and advance your skills
• Work-Life Balance – Flexible work-from-home arrangements
• Exciting Tech Environment – Work with cutting-edge technology and real-world business challenges

If you’re a proactive, tech-savvy problem solver who thrives in a fast-paced, customer-facing role, we’d love to hear from you!

📩 Apply today and take the next step in your IT career with Royal IT!