The Company:
A dynamic and growing Managed Service Provider company specialising in providing comprehensive IT support to Australian businesses across various sectors, including Legal, Accounting & Finance, Insurance, Human Resources, Business Management, Medical & Health, Property, and Resources.

Role Overview:
We are seeking a highly skilled and experienced Level 3 Systems Engineer to join a dynamic team. This role is crucial in providing escalated technical support and resolving complex issues for our small to medium-business clients. We need a candidate with a broad range of skills and a proven ability to act as the last line of defence, ensuring client satisfaction through exceptional problem-solving and communication. Ideally, you will have prior experience working in a Managed Service Provider (MSP) environment.

Key Responsibilities:

• Provide expert-level technical support, troubleshooting, and resolution for complex IT issues, including P1 incidents.
• Serve as the final escalation point for technical problems, ensuring timely and effective solutions.
• Configure, administer and maintain Microsoft 365, Azure, and Intune environments.
• Manage and troubleshoot networking infrastructure, including firewalls, switches, and routers.
• Implement and manage virtualized environments, with a strong preference for VMware experience.
• Administer and maintain Microsoft Windows Server and Active Directory environments.
• Ensure client satisfaction through clear, concise, and professional communication.
• Document technical solutions and procedures.
• Mentor and provide guidance to junior team members.
• Work proactively to identify and resolve potential issues before they impact clients.

Required Skills and Experience:

• Minimum of 4 years of experience as a Level 3 Systems Engineer.
• Proven experience working in an MSP environment is highly desirable.
• Strong expertise in Microsoft 365, Azure, and Intune administration.
• Extensive experience with networking, including firewall configuration and troubleshooting.
• In-depth knowledge of infrastructure and hypervisor technologies, particularly VMware.
• Proficiency in administering Microsoft Windows Server and Active Directory.
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong work ethic and a proactive approach to problem resolution.

What We Offer:

• Opportunity to work with a diverse range of clients and technologies.
• A supportive and collaborative team environment.
• Competitive salary package.
• Opportunities for professional growth and development.

To Apply:Please send your updated CV to [email protected]