Are you a tech enthusiast with a friendly, can-do attitude who loves solving technical problems and helping people? Do you thrive in a fast-paced, customer-focused environment? Our client, a fast-growing IT services company, is looking for a Level 1 Engineer to provide first-level technical support to various clients in Australia. This entry-level position is perfect for someone who is passionate about technology, enjoys problem-solving, and thrives in a fast-paced environment. The role will primarily be a customer-facing position so a real “people person” personality is important.

About our Client

Our client is a strategic IT services provider with offices in Perth, Brisbane, and Melbourne, delivering tailored IT support to businesses across various sectors. They pride themselves on a #customersuccess philosophy – acting as a dedicated partner to their clients rather than just another service provider. After significant growth and new partnerships (especially in the mining industry), they are expanding their WA team to meet rising demand while maintaining outstanding customer service. The company is also a certified Great Place to Work, genuinely embracing employee wellbeing and flexibility in practice.

Who Are We Looking For?

IT support isn’t just about providing technical support – it’s about ensuring smooth operations, and minimising downtime which is essential in maintaining business continuity. As the new Level 1 Engineer, you will take ownership of providing great first-level technical service and building lasting relationships with clients. Ideally, you’ll have:

• Bachelor's Degree in IT-related field or a TAFE equivalent.
• Strong interpersonal and communication skills with a bubbly personality.
• Excellent work ethic and a proactive approach to problem-solving.
• Basic understanding of computer hardware, software, and networking concepts.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Willingness to learn and adapt to new technologies and processes.
• Previous experience in a customer service or technical support role is a plus.

What’s in It for You?

It’s not just about work – it’s about growth, balance, and making an impact. In return for your skills and enthusiasm, you’ll enjoy:

• Competitive salary.
• A supportive, collaborative, friendly team culture that values your contributions.
• Impactful work – Opportunities to introduce workflow improvements and make your mark on how things are done.
• Career development – Long-term growth and progression pathways as the company continues to expand.
• Fit to work program.

Key Responsibilities

In this role, your key responsibilities will include:

• Provide first-level technical support to clients via phone, email, and on site.
• Troubleshoot and resolve level 1 hardware, software, and network issues.
• Assist with the setup, configuration, and maintenance of IT equipment.
• Document and track issues using our ticketing system.
• Collaborate with Level 2 and Level 3 engineers to escalate and resolve complex issues.
• Maintain a positive and professional demeanor while interacting with clients and team members.
• Participate in ongoing training and development to stay current with industry trends and technologies.