Operations Manager – Mortgage & Finance Brokerage

📍 Hurstville, NSW | Full-Time

Are you an experienced Operations Manager looking to make a real impact? Join a fast-growing and dynamic brokerage offering residential mortgages, asset finance, commercial finance, and general insurance solutions.

Why Join Us?

✅ Work with a well-established leadership team and be fully supported in your role.
✅ Shape and enhance operational processes in a high-performing brokerage.
✅ Enjoy a competitive salary and opportunities for professional growth.

About the Role

As our Operations Manager, you'll be at the heart of our business, optimising workflows, ensuring compliance, and driving efficiency across our services. Reporting to senior management, you'll lead our support teams, work closely with brokers, and manage lender and aggregator relationships to ensure seamless operations.

What You'll Be Doing

• Streamlining and improving processes across mortgages, asset finance, and insurance.
• Managing compliance, ensuring adherence to NCCP, AML/CTF, and privacy regulations.
• Overseeing CRM and tech systems (Salestrekker, LoanQ, Microsoft Suite) to boost efficiency.
• Leading and mentoring both onshore and offshore support teams.
• Managing relationships with lenders, aggregators, and key industry partners.
• Tracking performance metrics and driving continuous improvement.

What We're Looking For

• A problem-solver with a proactive and positive attitude.
• Experience managing internal administrative teams (onshore and offshore).
• Knowledge of lenders, aggregators, and mortgage/finance processes.
• 3-5+ years in a similar operations role within mortgage broking, asset finance, commercial finance, or insurance broking.
• Strong compliance knowledge and experience in workflow automation.
• Excellent leadership, communication, and stakeholder management skills.

If you're ready to step into a pivotal role and contribute to the success of a growing brokerage, we’d love to hear from you!