IT Technical Support Specialist

Winthrop Australia
Crawley, WA
A$65,000-$73,000 p/a
Information & Communication Technology → Help Desk & IT Support
Full-time
On-site

Posted 28 days ago

Winthrop Australia is one of Perth's largest Apple & PC suppliers and Service Providers. Our goal is always to exceed our clients' expectations by delivering exceptional service. As an authorised service provider for many vendors, there is always diversity in the workday.

Constantly evolving and always learning, we are searching for a motivated computer hardware technician to join our talented team.

Responsibilities:

  • Perform routine diagnostics and troubleshooting on all IT hardware and software faults
  • Repair and service of laptops/notebooks, desktops, PC devices
  • Management of parts and inventory used for these repairs,
  • ‪Regular updating of job tickets, charges, and other details,
  • Maintaining a clean and organised workstations, equipment, and tools,
  • ‪Front of house checking in of repairs and triage when required,
  • Taking care of clients with understanding and patience,
  • Configure, assemble and install desktop workstations and/or peripherals equipment and upgrades as required,
  • Occasional pickup and drop off of parts and/or equipment,
  • Answering phone calls and emails related to service enquiries and job status updates,
  • Fulfil other duties as required by management.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Qualifications and Experience

  • Minimum 1 year experience in Laptops & Desktop hardware repairs
  • Minimum 1 year experience in iPhone, iPad & Tablet repairs
  • PC hardware repair experience is a must (Lenovo, Asus, HP etc)
  • Mentioning experience in particular with ASUS or Lenovo is a “bonus”.
  • Apple certification highly desirable

Benefits and Perks

  • Company laptop and tools provided
  • On-going training and support
  • Mileage will be reimbursed

If you are a highly skilled and experienced IT Technical Support Specialist with a proven track record of success in troubleshooting and resolving technical issues for Apple and PC devices, we would love to hear from you.
Apply today to join our team and help us provide exceptional IT support to our clients.

About Winthrop Australia

Melbourne, VIC, Australia

Winthrop Australia is a privately owned subsidiary of the CDM Group of companies, formed in 1996. We are a national organisation and currently employ over 115 staff across the country, with offices in Perth, Melbourne, Sydney and Brisbane. Winthrop Australia holds current ISO9002 Quality Assurance Accreditation, which ensures that we are able to stand by any service delivery expectations.

Winthrop Australia has operated as an ICT provider for over twenty years. We work in partnership with our customers, taking time to understand their education or business needs, and align them with the appropriate technologies. We do this by offering a personal, consultative approach to identifying your specific needs, and by recommending solutions that best fulfil your unique requirements. Winthrop Australia strives for excellence in the quality of products and the level of service it provides.

Source: This is an extract from the company's own website

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