A little about Local

Local is a Melbourne-born business that focuses on creating and managing communities built entirely for renters. We believe in using our homes to create positive change by making renting convenient, attainable, sustainable and secure. Our buildings are embedded and intertwined in their unique neighbourhoods to make everyone who lives with us feel like a Local. We have over 1,300 apartments under construction in three excellent Melbourne neighbourhoods and a further pipeline under active negotiation across Australia's eastern seaboard.

Our people are our greatest asset, and our team is made up of unique personalities and skill sets who share the common goal of creating thriving communities in great neighbourhoods. We are a young business of only two years, but we achieved a lot in that time and are looking for people who align with our values and want to be a part of creating something brilliant. A few other things to mention:

• You have proven experience in tech support or a related field.

• We are a proud B-Corporation, which means we have to consider, monitor and promote the social and environmental impact of everything we do
• 100% of our employees have nominated us as a Great Place to Work for the last two years
• We’re a Climate Active Carbon Neutral organisation, and we passionately fight for sustainable buildings and operations at every opportunity
• Our list of employee benefits is long! We believe in ensuring the people who look after our residents are also looked after. We provide everything you need to grow professionally and personally, feel supported, and ultimately, love where you work

If this sounds like something you’d like to be part of, read on!

A little about the opportunity

We are seeking a dedicated and skilled Support Technician to join our team. In this role, your effective troubleshooting abilities will be essential to provide first-level technical support for our Build to Rent technology ecosystem and standard corporate technology. You will address first-level issues for all proptech-related systems, including audio-visual, Network, and access control systems. Additionally, you will offer first and second-level support for standard corporate technology, including Laptops, MacBooks, Office 365, Cyber Security, SharePoint, and other related systems. A high-level understanding of ERP systems, including but not limited to Accounting, PMS, HR, and system integrations, is necessary to assist with first-level troubleshooting before escalation. Managing support ticket tracking systems, including logging and tracking tickets across multiple platforms and reporting ticket status, is also part of the role.

Some interstate travel will be required.

A little about you

• You’re comfortable with technology and are highly proficient in standard MS suite and property management software.
• You have a high level of understanding of ERP systems, including but not limited to Accounting, PMS, HR, and system integrations, to assist with first-level troubleshooting prior to escalation.
• You have experience in support ticket tracking systems, including logging and tracking tickets across multiple platforms and reporting on ticket status.
• You possess a strong knowledge of standard corporate technology.
• You have excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
• You have strong communication skills and the ability to work well in a team environment.
• You have experience in SAAS / Cloud first environments.

Advantageous but not essential

• You are university-educated or have had specialised training (and are certified) in hospitality, retail or residential living.
• You possess strong knowledge of Proptech systems

The good bits

For some, a job is a job. A means to an end. This might be fine for others, but it’s not what motivates us. What we’re doing requires perseverance, intensity, zeal, and energy in the face of new challenges.

We’re super proud to have created a unique culture where our people are encouraged to be endlessly curious and always empowered to speak up because we’re not into saying, ‘That’s just the way we do things’ or ‘That’ll do’. We’re not all work and no play, though; we love rewarding our people for their work and celebrating personal and project milestones, and we’re big believers in having fun.

Local: Residential is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, or any other basis covered under applicable law.

Additional Information

Closing Date – Thursday 31 March 2025 – 5pm.

To apply, please email [email protected] with your CV and reference “Technical Support Specialist” in the subject box.

No Agents, please.