Princess Bento produces high end primetime 2D animation for a global audience. The studio is busy with several shows and works on projects for Disney/Hulu, HBO Max, A24, Adult Swim, Netflix and Sony. We pride ourselves on providing our audiences with fresh, funny and inventive entertainment and we’re on the lookout for a Technical Support Specialist to help keep our animation productions running smoothly.

ABOUT THE TEAM

Through experience we have found that the best ‘tech’ people have worked in a range of roles previously. The tech team, while small, brings a large range of skills and experience from many areas including Information Technology, Animation, Visual FX and TV and Games. The strength in the tech department is the ability to bring all the different facets of production, art and technology together to create tools and workflows that make it easy for all employees to do their job.

ABOUT YOU

As a key player in our tech team, you’ll ensure everyone has the software, hardware, and know-how to do their best work. Whether it’s troubleshooting technical issues, assisting with onboarding, or supporting our production pipeline, you’ll be at the heart of everything we do. Having worked as an artist or within a production team will be highly regarded but above all you will be easily approachable, happy to help and an excellent communicator.

Responsibilities include, but are not limited to:

• Tech support hero: Monitor technical channels (Email, Slack and Zendesk). Respond or triage all technical requests, assist with installations, and train new team members.
• Pipeline Guru: Help us fine-tune and document our tech processes, ensuring smooth production workflows.
• Team Collaborator: Work closely with production teams and assist with tasks like Shotgrid updates and external studio checks.

Our ideal candidate will have strong technical know-how and a passion for troubleshooting, experience with databases, artistic software (Adobe Suite, ToonBoom), and both Windows & Mac, including familiarity with tools like Google Workspace, Slack, and Airtable and coding in Python and Javascript will be highly regarded.

You will be proactive and take a resourceful approach to getting things done with the ability to multitask, responding to changing priorities and work independently.

If you're ready to roll up your sleeves and make an impact in the world of animation, apply now and let’s create something amazing together!