Customer Service Sales Support – Western/Northern Suburbs

About Victorian Power Savers

For almost 15 years, Victorian Power Savers has helped Victorians cut energy costs and reduce environmental impact by making energy-efficient solutions affordable, accessible, and stress free. We are a growing, family-run business working with both commercial and industrial clients as well as homeowners across lighting, heating and cooling, solar, batteries, and more.

We are known for listening first and tailoring solutions to customer needs, not just pushing one brand. We value learning, improvement, and open feedback, and we welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples.

The role

We are seeking a full-time Customer Service person to join our Ravenhall team supporting customers across Melbourne in the solar and energy-efficiency industry.

This role is ideal for someone who enjoys helping customers, managing enquiries, and being part of a friendly, results-focused environment. You’ll play a key role in supporting our sales and installation teams across our fast-growing solar and energy efficiency divisions.

Key Responsibilities

· Make outbound calls to warm leads and existing customers to confirm details and provide information

· Qualify prospects and book appointments for the external sales team

· Handle inbound calls and assist customers with solar, heating, and cooling enquiries

· Keep accurate and organised notes in the CRM (GoHighLevel) and other software when required (ServiceM8, OpenSolar).

· Report weekly on your activity including calls made, appointments booked, and sales team outcomes

· Collaborate with sales, marketing, and installation teams in a culture of continuous improvement, regular meetings, and ongoing training

· Assist with a range of administrative tasks, such as:

· Following up on invoices and payments

· Updating records and documentation

· Coordinating post-installation follow-ups

What you’ll bring

· A positive attitude, curiosity, and willingness to learn

· A confident phone manner and clear, professional written English

· Basic Microsoft Office skills, especially Excel and Word

· Strong organisation and follow-through skills

· Experience in reception, outbound calling, internal sales, or customer service

Nice to have

· Tech-savvy – comfortable using CRM systems and online sales tools

· Strong communicator – confident, persuasive, and relationship-focused

· Knowledge of solar, battery, or home energy solutions

· Understanding of federal and state rebate programs to confidently explain savings options

What we provide

· Full training and ongoing coaching

· A supportive team that shares ideas and celebrates improvement

Salary

· Base salary $60,000 - $70,000 plus superannuation

· Full-time, Monday to Friday, 9.00 am to 5.00 pm

Location

· Office in Ravenhall

How success is measured

· Qualified appointments set for sales team

· Conversion and show rates from your appointments

· CRM accuracy and on-time admin completion

· Positive customer feedback before and after installation

How to apply

Please submit your resume and a short cover letter explaining why you are a great fit for the Internal Customer Service role position.