Contract Duration: 12 months
Commencement: ASAP
Location: Fremantle & Kwinana, WA
Hours: Monday to Friday – 40 hours per week
Hourly rate: $51.40 per hour +super

About the Role
Join a small, dynamic team as a Security Service Centre Issuing Officer, supporting the application and renewal process for Access Cards and Maritime Security Identification Cards (MSICs). This role is critical in maintaining compliance with Department of Home Affairs (DHA) requirements and delivering exceptional customer service.

Key Responsibilities

• Maintain the integrity of SSC processes in line with DHA requirements
• Contact customers to request additional information
• Process applications, perform data entry, and issue MSICs and Access Cards
• Communicate effectively and professionally with customers
• Reconcile SSC financial transactions
• Retain MSIC records and assist with report preparation
• Liaise with government agencies and bodies

Skills & Experience

• Minimum 3 years’ experience in administration or customer service (MSIC/maritime experience preferred)
• Strong computer skills and accurate data entry
• Proficiency in MS Word, Excel, and Outlook
• Experience with database programs is advantageous
• Exceptional attention to detail and ability to meet tight deadlines
• Strong communication skills and customer focus
• Ability to work both independently and collaboratively
• A valid MSIC is highly advantageous

If you’re detail-oriented, customer-focused, and ready to contribute to a high-performing team, we’d love to hear from you!

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.