Step into a leadership role where every decision you make directly enhances the lives of people with disabilities and their families. As Support Operations Manager at Blossom Support Services, you will lead with heart and purpose - overseeing a small team throughout daily operations, guiding staff with empathy, and ensuring that participants feel heard, supported, and celebrated.

Our work is grounded in Adventure, Connection, Respect, and Creativity. We believe in going beyond standard supports to create experiences that inspire growth and belonging. In this role, you’ll nurture a positive team culture, build trust with families, and ensure services are delivered with the dignity and quality every participant deserves.

If you’re a skilled communicator, thrive in dynamic environments, and want to make a lasting impact on your community, this role is your opportunity to lead change and shape meaningful outcomes.

This senior leadership position oversees daily operations, participant services, and staff coordination across Adelaide. You will lead rostering, program planning, participant onboarding, and compliance with NDIS Practice Standards, while also managing the Respite House and Program & Rostering Coordinator.

Key responsibilities include:

Leading participant onboarding, case management, and support planning.

Weekly rostering and program schedules to ensure continuity of supports.

Supervising and developing Coordinators and team leaders.

Managing HR processes, onboarding performance reviews, and staff professional development.

Ensuring compliance with WHS, NDIS Quality & Safeguarding Standards, and internal SOPs.

Implementing and monitoring Positive Behaviour Support strategies and restrictive practice reporting.

Providing fortnightly operational updates to the executive team.

What We’re Looking For

Tertiary qualification in Disability, Social Work, Human Services, or related field.

3–5 years’ leadership experience in disability, health, or community services.

Strong knowledge of the NDIS, SCHADS Award, and compliance requirements.

Demonstrated ability to manage teams, resolve complex participant issues, and balance operational demands.

Excellent communication skills and digital literacy.

Current DHS Working with Children Check, NDIS Worker Screening, and First Aid/CPR.

How to Apply

Submit your application via Seek, including a cover letter and CV outlining your leadership experience and alignment with Blossom’s values. For enquiries, contact us at [email protected].