Join a trusted Australian brand that’s transforming for the future.

For nearly 80 years, Clark Rubber has been a household name, proudly delivering comfort, fun, and value to Australians through our unique product range.
We’re now entering an exciting new chapter of transformation and growth, and we’re building a dynamic, customer-focused team to help shape the future of our brand.

At Clark Rubber, we believe great businesses are built by great people, authentic, proactive team players who thrive in a fast-paced environment and support those around them.

This is your chance to be part of a trusted brand during a meaningful period of change, where every day brings new challenges and opportunities to make an impact.

About the Role

Join a friendly, customer-focused team at Clark Rubber, supporting our national store network and online customers from our Hawthorn Support Office.

As a Customer Service Assistant, you’ll respond to customer enquiries by phone and email, provide accurate information on products and orders, and help ensure every interaction reflects Clark Rubber’s commitment to excellent service.

This casual role is available until 31 March 2026 and offers variety, flexibility, and the chance to work in a supportive team environment.

Key Responsibilities

Deliver professional and timely service to both internal and external customers.

Respond to enquiries received via phone, email, and social media.

Provide accurate information about products, services, and online orders.

Assist in resolving customer issues, escalating complex matters where required.

Maintain detailed and accurate customer records.

Contribute to a positive, collaborative team culture.

About You

You take pride in helping customers and enjoy working as part of a professional team. You’re organised, reliable, and thrive in a busy environment.

To be successful, you’ll bring:

1–2 years’ experience in customer service (retail or eCommerce preferred).

Excellent communication skills – verbal and written.

Experience using CRM or online store systems (Shopify experience highly regarded).

Strong attention to detail, organisation, and problem-solving skills.

A proactive and adaptable approach to work.

Hours & Availability

Monday to Friday: Minimum 10am – 3pm

Saturday work may be required

Pay & Benefits

Weekday rate: $35.15 per hour

Saturday rate: $56.24 per hour

Supportive, team-oriented environment at our National Support Office in Hawthorn.

Opportunity to contribute to a trusted Australian retail brand.

How to Apply / Next Steps

If you’re passionate about providing excellent customer service and thrive in a supportive team environment, we’d love to hear from you.
Please apply via SEEK with your cover letter and resume.