Stable & Essential Industry | Work/Life Balance | Onsite Parking

Attractive Pay | Dandenong Office | Monday to Friday | On-going Training

Job Security | Permanent | Part Time | 25 hours per week

Everybody knows a JJ’s Truck when they see one . . . our iconic green and gold fleet head out rain or shine for collections in your area.

But did you know we have 23 divisions, 135 sites nationally, employ nearly 3000 people and operate a fleet of over 2300!

We do more than collect the bin from your street we also; convert waste into clean energy, divert food waste from landfill and convert to compost, manufacture customised waste management equipment, asbestos removal, refine and recycle oil, manage and maintain our fleet inhouse and have our own bespoke technology systems.

Our teams include Drivers/Operators, Heavy Vehicle Mechanics, Customer Service, Operations, Finance, IT/Digital, Environment, Engineering, Industrial Chemists, Safety, Administration and much more . . .

With so much opportunity, what is your career path?

ABOUT THIS ROLE

As a JJ’s Customer Service Officer, you will support our depot operations in the Melbourne region; based at our Dandenong South office.

Join a great team that prides itself on delivering outstanding customer service to our large commercial customer base.

You will have the ability to learn quickly and demonstrate a willingness to undertake any task at hand. Have excellent problem solving and time management, plus demonstrated high level customer service skills.

We are an essential services industry, offering stability to employees and reliability to our customers.

This position is a based in the office; Permanent, Part-Time, Monday to Friday

KEY RESPONSIBILITIES

Provide high-level, professional customer service to internal and external stakeholders

Efficiently manage and action inbound customer calls and enquiries in a timely manner

Processing of documentation/data entry accurately and efficiently within required timeframes

Manage incoming and outgoing correspondence ensuring timely responses, appropriate follow up, escalations and preparing outgoing correspondence as required

Working closely with Operations, Sales, Administration and Management to ensure the flow of information

Other duties as requested

ABOUT YOU

Customer Service / Call Centre experience is essential

Experience in a similar role – including high-volume customer support

Excellent data entry skills and an eye for detail

Able to work well within a team and autonomously

Experience in transport, logistics or service industry - highly regarded but not essential

Want to be part of a culture of learning and continuous improvement

Be dedicated and reliable; we are an essential service industry

BENEFITS

We appreciate there is more to life than work, we provide a variety of work options to ensure the job gets done; with competitive remuneration and a range of benefits, regardless of your role or location including:

The stability of a national, Australian family owned and operated business with over 90 years’ experience

Work/life balance | Flexible Hours | 5 hours per day

Essential services industry – job stability

Full-time, permanent part-time role

Onsite parking | Local | Dandenong South

Career development and growth opportunities

Introductory and ongoing training

Health-fund discounts

Corporate Health and Fitness Program - Fitness Passport

Salary sacrificing and novated leasing (including tools-of-the-trade)

Banking partnerships – including financial, budgeting and mortgage advice

Discounts at over 100 retailers (including groceries and fuel)

Car servicing, parts and accessories discounts – plus new car discounts

NEXT STEPS

Interested applicants should APPLY NOW

Depending on the role, the recruitment process may vary slightly; this may include a phone interview, face-to-face interview, skills-based assessment, pre-employment medical and of course, an opportunity to meet the team.

To view our other vacancies or more information about the role go to: www.jjswaste.com.au/careers

ABOUT THE COMPANY

Established in 1932, JJ’s Waste & Recycling (formerly J.J. Richards & Sons Pty Ltd) is Australia’s largest, family-owned and operated waste management company.

From humble beginnings as a small family business, our team has grown across Australia, NZ & the US, and we’re passionate about effective waste management.

With a dynamic attitude that values our people, their safety and the environment. We strive for an innovative, collaborative, and high-performance culture that celebrates the contribution of every employee.

No agencies please, we’ve got this one covered! Unsolicited communication will result in the forfeiture of any engagement or partnership.