Customer Service Representative
Avis
Posted 1 day ago
About the role
Budget Shepparton' is seeking a friendly and customer-focused Customer Service Representative to join our team in Shepparton, VIC. This casual position (with the opportunity for fulltime employment) is an excellent opportunity to provide exceptional customer service and support to our valued clients. As a Customer Service Representative, you will be the first point of contact for customers, ensuring their enquiries are addressed in a professional and efficient manner.
What you'll be doing
Respond to incoming customer enquiries via phone, in-person and email interactions
Provide accurate and timely information to customers regarding our products and services
Process customer bookings, payments and any necessary documentation via budget car rentals web-based computer program
Recognise and allocate vehicles to suit customer requirements
Identify and resolve customer issues or concerns in a prompt and courteous manner
Maintain detailed records of customer interactions and transactions
What we're looking for
Strong communication and customer service skills, with the ability to engage with customers from diverse backgrounds
Strong problem-solving and decision-making abilities to handle customer queries efficiently
Ability to learn web-based computer program
A friendly, professional and adaptable approach to customer service
The ability to work effectively as part of a team
Availability to work weekends, public holidays, and flexible hours
Previous experience in retail, hospitality, or customer service is an advantage, but not essential- full training will be provided.
Why Join us?
At Budget Shepparton', we are committed to providing our employees with a supportive and rewarding work environment. This role offers:
Supportive and friendly team environment
Flexible shifts over 6 day week
Staff discounts on vehicle rentals Australia wide
On-the-job training and career growth opportunities
Competitive remuneration
A friendly and collaborative team culture
Apply now to become our next Customer Service Representative!
About Avis
Founded in 1946 by Warren Avis (who sold his interest in 1954), Avis was the first company to rent cars from airport locations.
Avis Car Rental and its subsidiaries operate one of the world's best-known car rental brands with approximately 5,450 locations in more than 165 countries. Avis has a long history of innovation in the car rental industry and is one of the world's top brands for customer loyalty. Avis is owned by Avis Budget Group, Inc. (NASDAQ: CAR), which operates and licenses the brand throughout the world.
Source: This is an extract from the company's own website.
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