Company description:

Legal Aid NSW delivers accessible legal services across criminal, family and civil law. We provide advice, court representation, and family dispute resolution through 28 offices and phone-based support, helping people navigate the legal system with confidence and fairness.

Job description:

• Clerk 7/8 - $113,574.00 - $125,720.00 + super + entitlements
• Ongoing full-time position
• Haymarket location - 5-minute walk from Central Station

About us

Legal Aid NSW delivers accessible legal services across criminal, family and civil law. We provide advice, court representation, and family dispute resolution through 28 offices and phone-based support, helping people navigate the legal system with confidence and fairness.

About the role

Legal Aid NSW is seeking an experienced Advisor to provide strategic and expert guidance on Industrial Relations and Workplace Standards. This role plays a key part in supporting organisational decision-making, shaping policy, and promoting consistent, high-quality practices across the agency and broader sector.

Key responsibilities include:

• Delivering timely, high-quality advice on industrial relations and workplace standards matters.
• Contributing to the development of evidence-based frameworks, policies, and resources related to industrial relations and complaints management.
• Supporting internal capability uplift through the creation of tools, guidance, and training materials.
• Establishing and maintaining effective relationships with internal stakeholders and external partners, including government agencies and unions.
• Representing Legal Aid NSW in cross-agency forums and contributing to sector-wide initiatives aligned with public service values.
• Monitoring legislative developments and emerging trends to provide proactive, risk-informed advice.

About you

You are a skilled and solutions-focused professional with a strong foundation in industrial relations and workplace standards. You bring sound judgement, analytical capability, and a collaborative mindset to support informed decision-making across Legal Aid NSW.

To be successful in this role, you will demonstrate:

• Demonstrated experience providing industrial relations, complaints, and policy advice in complex environments.
• Strong analytical and communication skills, with the ability to present insights clearly to varied audiences.
• Proven stakeholder engagement experience, including with unions, employees, and management.
• Experience drafting formal industrial relations documentation.
• Ability to work under pressure, manage competing priorities, and meet deadlines.
• Knowledge of NSW public sector legislation, employment frameworks, and workplace relations practices.
• Experience in data analysis and reporting; proficiency in Excel is desirable
• Experience managing and triaging a shared inbox to ensure timely and effective responses.

WHY YOU SHOULD JOIN LEGAL AID NSW!

We are committed to diversity and inclusion

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities.

For application support (including accessing information or require the application in an alternate format) or recruitment adjustments please contact the Talent Acquisition Team at [email protected] or 02 9134 9347.

To learn more about Recruitment and Workplace Adjustments please visit Adjustments for individual needs | I Work for NSW.

Other benefits of working with us

• You will have access to training, development and mentoring opportunities.
• We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life
• Find out more at Working at Legal Aid NSW

The essential requirements for this role

You must:

• Be willing to undertake a Criminal Record Check
• Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
• Tertiary qualifications in Industrial Relations, Employment Law, Human Resources, Public Policy, or a related discipline.

How to apply

You must submit your application online. Applications received late or by email, will not be accepted. Please make sure your application is complete, and that you have answered all questions before submitting.

Your application must include:

• Your resume (no more than 5 pages)
• Cover letter (no more than 2 pages). In your cover letter, please answer the two (2) following targeted questions:

1. Please describe a recent example where you managed an industrial relations matter. Outline how you researched, planned, and implemented a resolution, including the outcome and any key insights gained.
2. Provide an example of a complex workplace issue you have addressed. Explain how you applied relevant legislation to guide your approach and support a compliant and effective resolution.

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

Do you need help to apply?

If you have questions about the role, you can reach out to Craig Cole, Talent Acquisition Business Partner, at [email protected]

If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact Legal Aid NSW Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.

The Role Description sets out the responsibilities and Focus Capabilities of the role.

The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.

Applying for a role is a great NSW Government resource for helping you prepare your application.

Closing Date: Wednesday 12th of November 2025 at 11:59pm