Our client is a leading global wealth management firm seeking an experienced equity markets focussed Client Service Manager with native Mandarin language skills in Melbourne or Sydney on an initial 12-month contract.

A key function of the role is the ability to deal confidently with Private Client Advisors and their HNW/ UHNW clients in a high volume, time critical environment.

To be successful in this role you will need to demonstrate knowledge of the financial advice process, financial markets and product and industry trends.

You will need to have a high attention to detail and should be able to prioritise work accordingly and work well under pressure.

Ideally candidates for this role will have previous experience in a similar Client Service/ Dealers Assistant/ Advisers Assistant role and ideally have their RG146 qualification.

This is a 12-month contract role with the purpose to specifically deal with Chinese clients therefore the successful candidate will need to be fluent in English & Mandarin.

Key responsibilities include:

Facilitation of all administrative client queries

Client on-boarding, including preparation of account documentation, creation of client record in their systems.

Arrange and assist with maintenance of client account and records, in line with current AML/CTF, KYC Regulations

IPO and corporate action allocation management

Preparation of client valuations, asset allocations and reporting as required

Assist in client asset transfers, including cash, both domestically and internationally

Process and monitor stock settlements, including follow up with clients regarding outstanding funds.

Prioritise competing adviser requests in a fast-paced environment

Assist with logistics and planning for The Asia Practice’s client events

Provide ad hoc translation for marketing purposes

Establish and maintain relationships with other internal stakeholders and departments

Participate in department cross-training as required

Participate in process development initiatives to increase efficiencies

Proactively notify client/s and FA/s of any issues recommending a solution and timeframe

Comply with the ethical standards contained within the Company Code of Conduct.

Adhere to Company policies and procedures, regulatory and legislative requirements.

Understand US and UK tax forms like W8BEN and CRS (preferable)

Understand Opt In, FDS and Client Consent (ie FOFA) forms (preferable)

Key Skills/Knowledge:

High attention to detail

Strong literacy and numeracy ability

Good knowledge of Microsoft Office Suite

Strong organisational skills

Management experience

A fundamental knowledge of financial advice process, markets, and industry

Excellent communication skills both verbal and written

Fluent in written and spoken Mandarin

Display a high level of resilience and strong ability to prioritise tasks

Goal-oriented with demonstrated drive and initiative

Qualifications:

Desirable tertiary qualification in Finance, Business or Economics.

RG146 – if not held already a requirement to study towards

Experience within wealth management, stockbroking or financial planning

Understanding of Broking Platforms (Domestic and International)

Understanding of Portfolio management platforms (e.g. Praemium) will be added advantage.

Client Service Manager experience not mandatory but highly regarded

This role will be hired on an initial 12 Month contract and will be paid on a highly, competitive rate depending on experience.