Are you a compassionate, detail-oriented professional looking for a role where you can make a real difference? We are seeking a Client Service Officer on behalf of a highly respected government organisation that specialises in trust and estate administration. This is your chance to join a team that supports clients during important and often sensitive life events, providing personalised, reliable service that genuinely matters.

Start: ASAP
Contract Length: 6 months
Location: Newcastle West (onsite; no hybrid for first 3 months)
Hours: 7 hours/day, 35 hours/week, Monday–Friday, 9am–5pm

About the Organisation
Our client manages trusts and estates when appointed as Trustees or Executors, including stepping in when someone passes away without a valid Will. They are committed to delivering high-quality, consistent, and professional service, ensuring that clients and beneficiaries feel supported and understood throughout the process.

About the role:
As a Client Service Officer, you will play a key part in the Trustee Services Division. You will:

• Manage a caseload of approximately 50 estate or trust matters, ensuring timely and accurate administration
• Proactively progress matters and communicate efficiently with clients and beneficiaries
• Deliver exceptional customer service in a collaborative, supportive, and team-focused environment
• Handle diverse client needs with empathy, professionalism, and a genuine commitment to positive outcomes

This role is ideal for someone who enjoys working closely with clients, building trust, and navigating complex matters while contributing to a high-performing team.

What We’re Looking For

• Strong interpersonal and communication skills, with an empathetic and client-focused approach
• Experience in customer service, administration, or estate/trust management
• Excellent organisational skills, attention to detail, and the ability to manage multiple matters efficiently

If you think, you are a perfect fit for this role, please click the "apply' button.

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