Sydney-based | Online Women’s Lifestyle Brand

Are you a retail professional looking for a dynamic role in the ecommerce space? Do you have a passion for helping people, customer service, community engagement? MAYE, a fast-growing women’s lifestyle brand, is looking for a Customer Service & Admin Assistant to join our friendly team!

Who We Are

At MAYE, we’re more than just a fashion brand—we’re a community. We believe in:

Playfulness – We don’t take ourselves (or fashion) too seriously.

Confidence with Humility – Like a timeless outfit, we never go out of style.

Authenticity – Always real, genuine, and true to ourselves and others.

Warmth & Care – Embracing and respecting each other’s differences.

Resilience – Learning, growing, and living with strength.

About the Role

This role is ideal for someone with a retail background who loves helping customers and managing online interactions. Your responsibilities will include:

Customer Service: Providing friendly and professional support via phone, email, live chat ensuring an exceptional customer experience.

Community Management: Engaging with our online community, responding to comments and questions on social media and in our Facebook group.

Returns Processing: Handling product returns, including receiving, assessing, and repackaging items efficiently.

Tech-Savvy Support: Using e-commerce and customer service platforms to process orders, track inquiries, and manage returns smoothly.

Ad Hoc General Admin: Supporting the team with various administrative tasks as needed.

About You

We’re looking for someone who is:

Experienced in retail, customer service and e-commerce.

A great communicator who thrives on delivering outstanding customer support both on email and over the phone.

Confident in managing social media interactions and online communities.

Enjoys problem solving and helping others.

Highly organized, detail-oriented, efficient and proactive.

Why Join MAYE?

Work with a passionate small team in a growing online lifestyle brand.

Use your retail experience in a dynamic e-commerce environment.

Flexible working arrangements and opportunities for career growth.

If this sounds like you, we’d love to hear from you! Apply now and be part of the MAYE team. Please include a cover letter 150-200 words on why you are interested in this role and include the word PARIS in your letter.

Only successful candidates will be contacted.