Be the calm in the chaos. Lead post-purchase operations for a growing Australian wellness brand.
Olympia Massage Chairs is seeking a hands-on, solutions-driven Customer Operations Manager to take ownership of all customer and logistics coordination after purchase. If you’re sharp on the phone, thrive under pressure, and love turning messy systems into smooth operations — this is your opportunity.

About Olympia
We’re an Australian wellness brand that helps people feel good through world-class wellness technology. We sell nationwide, with delivery and service teams across multiple states — and we’re growing fast. That means we need an operational thinker who can create structure, clarity, and scale.

About the Role
This is a hands-on leadership role based at our Nerang HQ. You’ll oversee everything that happens after a customer makes a purchase — from booking deliveries to coordinating service repairs and managing communication with clients, suppliers, and technicians. You’ll also play a key role in rebuilding the backend systems that support our growth.

What You’ll Do:

Manage customer operations after purchase: deliveries, installations, service, and repairs

Be the main point of contact for customers and partners — clear, confident, and solution-focused

Coordinate remote delivery and service teams across multiple states

Audit and streamline current workflows across HubSpot, Unleashed, and shared drives

Monitor and improve communication processes and response times

Implement systems that make the business more efficient and scalable

Support and mentor remote assistants and team members

You’ll Excel in This Role If You:

Are naturally organised with exceptional attention to detail

Can think quickly and communicate clearly on the phone

Thrive in fast-paced environments where no two days are the same

Love fixing systems and creating order out of chaos

Are proactive, accountable, and comfortable leading through change

Have prior experience in operations, customer service, logistics, or coordination

Why You’ll Love Working With Us:

Make a real impact by building the systems that support national growth

Join a caring, high-performing team with strong values and clear expectations

Be part of an Australian-owned company leading the wellness technology space

On-site role at our Nerang HQ | $90,000 + Super + bonuses