Are you ready to join our team on the journey to success?

About Us:
At Brisbane Plumbing and Drainage, we're not just fixing pipes; we're building a brighter future for our customers and our team. We take pride in our work and are committed to delivering top-notch plumbing services across Brisbane. Now, we're seeking a additional dynamic Customer Service Manager to join our growing family. If you are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment? Then we would like to hear from you.

The Customer Service Manager/Team Leader, leads and manages the customer service team to deliver excellent customer experiences. This role involves developing service procedures, implementing policies, resolving escalated customer issues, monitoring performance metrics, and driving continuous improvement in customer satisfaction.

Key Responsibilities:

Manage a team of customer service representatives to ensure high levels of customer satisfaction.

Develop and implement customer service policies and procedures.

Monitor and analyse customer service performance metrics and implement improvements.

Handle escalated customer complaints and resolve issues promptly.

Collaborate with other departments to ensure a seamless customer experience.

Qualifications:

Previous experience in customer service management.

Excellent communication and leadership skills.

Strong problem-solving abilities.

Ability to work well under pressure and manage a team effectively.

Why Join Us:

Competitive salary and benefits package

Opportunity to lead and shape a dynamic team

Work with a forward-thinking, customer-oriented company

Ongoing training and career development opportunities

Be part of a company that values your contributions and growth

Free parking

Friendly office environment

How to Apply:
Apply by submitting your CV