Governance Analyst (M365)

Clerk Grade: 7/8
Salary Range: $113,574 - $125,720 plus superannuation and leave loading
Employment Type: Full-Time, Ongoing
Location: Sydney, Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: Monday, 17th Nov 2025 [9:59am]

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

Primary purpose of the role

This role provides support for the implementation and continuous improvements of technology governance controls, policies and training, ensuring platforms and applications are used responsibly, securely, and in line with the Governance Frameworks. The role also promotes the responsible use and reporting of Collaboration tools, acting as a bridge between policy and operations by translating governance frameworks into practical processes and user support.

Key accountabilities

• Monitor and track the technology governance policies, including naming conventions, site provisioning, permissions, data classification, and records management to ensure compliance and promote consistent application across platforms.
• Assist in the management and operation of governance tools and frameworks to support effective implementation of technology governance controls.
• Support the implementation and monitoring of Data Loss Prevention policies and sensitivity labels to safeguard information and reduce data-related risks.
• Develop and maintain guidance materials, training documentation, and communication content to enhance user understanding and compliance with governance policies.
• Contribute to creation of governance reporting, dashboards, and compliance metrics to inform performance monitoring and decision-making.
• Liaise with business users, internal team, records officers, and security teams to resolve governance issues and respond to queries effectively.
• Maintain and review governance policies and support the Community of Practice to refine and align the governance practices with evolving organisational needs.
• Build and maintain collaborative relationships across the organisation and stay abreast of digital trends

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessments and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements and is valid for a period of up to 18 months.

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Jyothsna Jain via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 17th November 2025, 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process