Role type: Full Time, Continuing
Department: Melbourne Online; Office of the Provost
Salary: UoM 8 - $125,191 - $135,504 p.a. plus 17% super

• Lead an exceptional online student experience from application right through until graduation.
• Build a strong, collaborative service delivery team and foster a strong culture of innovation and delivery excellence
• Apply now to transform online education and empower students' success at a world-leading university
• Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity
Your next career opportunity: As the Admissions and Student Success Lead at Melbourne Online, you'll play a pivotal role in reimagining online learning for working professionals worldwide. You'll lead a team dedicated to creating seamless student journeys from application to graduation, aligning with the University's vision to enhance its position as a leader in higher education. This role offers you the chance to implement innovative strategies, leverage data-driven insights, and collaborate across a diverse ecosystem to put students at the heart of everything we do. You'll have the opportunity to shape the future of online education at one of the world's leading universities.

Your responsibilities will include:

• Lead Admissions and Student Success: Oversee end-to-end admissions processes and implement student success initiatives to enhance the overall learning experience.
• Manage and Mentor Teams: Lead Admissions Officers and Student Success Advisors, fostering a culture of excellence and professional growth.
• Drive Data-Informed Strategies: Utilise analytics to inform decision-making, improve processes, and enhance student outcomes.
• Collaborate with Stakeholders: Work across internal and external partnerships to develop and implement student success programs.

You may be a great fit if: You are an experienced team leader with a strong understanding of admissions processes and a passionate commitment to student success, capable of driving operational excellence in a dynamic online education environment.

You may also:

• Have relevant qualifications and/or extensive experience in business administration or a related field.
• Possess a strong operational mindset with the ability to anticipate challenges and implement quality assurance frameworks.
• Demonstrate excellent communication and stakeholder engagement skills.
• Have experience in data analysis and making data-driven decisions to improve outcomes.

For further information please refer to the attached PD.

What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfillment, including:

• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being

• Progressive, considerate leave provisions to empower your work-life balance

• Salary packaging and access to a range of discounted services including Bupa health insurance

• Health and well-being services including a leading Employee Assistance Program

For more information check out our benefits page!

Your new team - Office of the Provost
Led by the Provost, the Office of the Provost supports achievement of the vision and objectives for education and community contained in the Advancing Melbourne strategy. The Office of the Provost sits alongside other divisions (Research, International, Strategy & Culture) within Chancellery.

Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We believe the diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.

We're committed to a barrier-free recruitment process and ongoing workplace support, providing reasonable adjustments throughout. We warmly encourage applications from people with disabilities. For assistance, please contact Kim Groizard on +61 3 9035 3218 or at [email protected] (subject: 'Recruitment Adjustments'). Contact details for other enquiries are located at the bottom of this page.

Find more information for applicants requiring reasonable adjustments.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians. Our Indigenous strategy, Murmuk Djerring outlines our investment and support for Aboriginal and Torres Strait Islander staff and students.

Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at [email protected] for further information and support.

Please note: This role requires current valid work rights for Australia. Visa sponsorship is not available.

A Working with Children Check (WWCC) is required for all positions. If successful, we'll guide you through the WWCC application process during onboarding and reimburse the cost.

Join Us and unlock your career potential!
If this role is right for you, please apply with the following documents:

• Resume

• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

Learn more about the application process, including tips and FAQs.

For recruitment queries, email Walid [email protected]. Include the Position Number and Job Title in the subject line. Please do not send applications to this email address.

For job-specific queries, refer to the contact details in the Position Description.

Applications close: 9 November 2025 - 11:55 PM Melbourne time zone.

Position Description: JR-005198 Admissions & Student Success Lead .pdf