• Based at our Melbourne, Burwood Campus + hybrid work arrangements
• Full-time and continuing
• HEW 7 $105,933 - $116,643 + 17% Superannuation (pro rata, part time)

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

Who are we?

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across seven campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

As a Coordinator, International Student Support, you will:

• Oversee the provision of international student support services across all campuses, including to lead, motivate, coach and develop International Student Support Officers and providing direct support to international students which help address their personal, wellbeing and learning needs including those with more complex and multiple needs
• Provide best practice support to international students consistent with the national regulations (including ESOS) and Deakin policies and procedures
• Collaborate with members of Student Health and Wellbeing, as well as Student Services staff by actively sharing information to foster improved referrals and process improvements to support the International Student Support Officers and international students
• Provide effective management, support and administration relating to Government sponsored programs (e.g. Australia Award), including coordination of student support and case management, government reporting and ensuring accurate financial records and accountability of funds
• Foster an effective, positive team environment and to build and maintain strong working relationships with staff within the team as well as stakeholders including staff, students and community providing timely information to facilitate an effective and collaborative approach to the development of events, programs and activities

To be successful, you’ll have:

• A Degree with at least 4 years subsequent relevant experience; or
• Extensive experience and management expertise in technical or administrative fields; or
• An equivalent combination of relevant experience and/or education/training
• Experience in supporting international students with personal, wellbeing and learning needs, with a strong customer-service focus, demonstrated cultural sensitivity and strong understanding of cross-cultural communication
• Knowledge and understanding of the expectations on the education provider under the ESOS Act 2018 for international students

Here's how to apply:

Please submit your updated resume along with a short cover letter outlining your relevant skills and experience by clicking the 'Apply' button.

For a confidential discussion regarding this role, please contact Peter Catania (Manager, International Student Support and Compliance) on [email protected]

For a copy of the position description, please see below:

PD - Coordinator, International Student Support 578162.pdf

Applications for this position close on Sunday 16 November.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.