A great lifestyle in a treasured environment, this is life at PSC!

The opportunity

As a newly created position within the structure, our team in ICT Operations are seeking an experienced Senior ICT Support Officer to provide remote and on-site technical support for our end users.

It’s an exciting time to be joining out ICT team, following the roll-out and implementation of Microsoft 365. Reporting directly to the ICT Support Team Leader, your role as Senior ICT Support Officer is to provide a high level of support to our customers with regard to escalated requests for break/fix services in the ServiceDesk request management system.

This is a permanent opportunity – working full-time 35 hours / week + access to a flexible working arrangement

Base Salary Range: $77,355 to $91,003 pa based on 35 hours / week + 12% superannuation + $2,464 retention allowance

You will be working from PSC Administration Building, Raymond Terrace

Some of the key responsibilities within this role are listed below however you can view the full list here – view the position description.

Perform System Administration tasks on council’s core systems, such as Active Directory and MS Exchange

Provide professional second-level support to customers for allocated requests and maintain complete records of actions taken

Review and follow-up of uncompleted requests on a regular basis to ensure pro-active task management in compliance with agreed service levels

Assist and support customers with escalated requests for break/fix services in the ServiceDesk request management system as outlined in the ICT service level agreement

Support and maintain images and configurations for council’s laptop and desktop fleet

We’re all about putting the right people, in the right role! Here’s what we’re looking for:

Completion (or significant progress towards completion) of tertiary or industry qualifications that demonstrates expertise and competency in the ICT discipline

Demonstrated experience administering ICT infrastructure hardware, operating environments, systems and services in enterprise environment including:

Virtual server hosting environments

Microsoft Windows Server (including Active Directory and Group Policy)

LAN/WAN services

Microsoft 365, including Teams, Exchange or similar collaborative application

Microsoft SharePoint or similar collaborative application

Microsoft SQL Server, with an understanding of database concepts

Basic Videoconferencing tools and troubleshooting

Citrix XenApp or similar thin client or presentation services solution

Enterprise backup solutions

Enterprise internet and email filtering systems or similar

Ability to independently research, quickly identify and correct unusual problems

This is life at PSC!

Work/Life balance with generous leave entitlements, flexible work options and leave in lieu

Long service leave when you’ve been with us for just over 5 years

Health & Wellbeing leave to recharge when you need it

Industry leading Paid Parental Leave accessible for all employees – regardless of how you became a parent, we offer 14 weeks that can be taken within 2 years from the birth, adoption, or long-term foster care of your child.

PSCare Day available to all employees to take in addition to your regular leave entitlements

Confidential support (including mental health) through our employee assistance program

Award winning health and wellbeing program PSCare, Workers Health Initiative with access to a broad range of gyms in the area, and discounted health insurance

Free parking on site and a convenient local shopping centre

Coffee and food to keep you sustained at our on-site café

And lots more…

Enough about us, we want to hear about you! So tell us about…

Why you want this role and how it aligns with your career goals?

Outline your experience in managing escalated ticket requests across a multi-site organisation.

Ready to Apply? Here’s what you need to know

Applications Close: Midnight, Sunday, 16 November 2025

Interviews: please note; interviews are set to be held on Wednesday, 19 November 2025.

Contact: Amy Reynolds, Chief Technical Officer, on (02) 4988 0515.

For information on our recruitment process, and what we look for in an application, please visit our Careers page on our website for ‘How to Apply’

To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Description and our organisation Values

We’re a 2024 Circle Back Initiative Employer – we commit to respond to every applicant

We’ve partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employment

Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having safe and welcoming experience in our community, accessing our facilities and in our care

We acknowledge the Worimi as the original Custodians and inhabitants of Port Stephens. May we walk the road to tomorrow with mutual respect and admiration as we care for the beautiful land and waterways together