Be the warm voice of Own Body – Australia's leading mobile allied health service

💼 Role Type: Part-time ~0.6 FTE
📍 Location: Work From Home - Must be based in Queensland to enable Vic/NSW Public Holiday cover and in person training
🕐 Days/Hours: This role is currently rostered across Thursday/Friday (full days) and choice of Tuesdays and/or Wednesdays to ensure consistent client service and administrative coverage. While these days are fixed to meet current team needs, there may be scope to review them in future as capacity grows. You’ll be expected to be fully available and working from your home office during rostered hours (excluding standard breaks) to answer calls and respond to enquiries.
🗓 Start Date: ASAP

At Own Body, we believe in Connection, Holistic Care, Enablement, Experience, and working with Remarkable People. We're on the lookout for a professional, kind-hearted and tech-savvy team member to join our virtual front desk.

Our customer service team is the first point of contact for clients, referrers and clinicians – offering not just answers, but reassurance, warmth and clarity. You will be valued, respected and an integral part of the exceptional client experience we are known for at Own Body.

Our team provide Physiotherapy, Occupational Therapy and Podiatry across client's home in South East Queensland, Victoria and Sydney

💬 About the Role

Customer Service and team support are not just words in a job title, these qualities are the heart and soul of our Remarkable admin team. In this role, you’ll be:

Answering inbound calls and emails from clients and health professionals with compassion and confidence

Making welcome calls to clients before commencing services, walking them through what to expect, discuss funding, and answer any questions.

Managing appointment bookings and client enquiries

Reviewing and entering client information into cloud-based software

Communicating clearly in writing via email and internal chat

Collaborating with colleagues across states to support smooth operations

Allocating clients to appropriate clinicians

Juggling tasks and shifting priorities with calm efficiency

💡 About You

You’ll thrive in this role if you:

Have experience working from home and a quiet, private space to take calls uninterrupted

Have 3+ year's experience in home healthcare administration, ideally including experience with home care packages (support at home) or NDIS

Are confident on the phone, speaking kindly and clearly to people of all ages and situations

Are organised, adaptable, and comfortable switching gears

Have strong written communication skills and professional email etiquette

Are tech-savvy and quick to pick up new systems

Can work independently, while also contributing meaningfully to a remote team

Appreciate a good laugh, even on a busy day!

💙 Why Join Us?

Work from home in a meaningful role

Join an experienced administration and clinical team that values connection, experience, compassion and enablement

Established company with over 14 years’ experience working in people’s homes

Support a team of clinicians who care deeply about what they do

🖥 Work Environment Requirements:
As this is a work-from-home role, you’ll need a quiet, private workspace where you can take calls without background noise or interruptions. You’ll also need to provide your own computer equipment, ideally with dual monitors for efficiency, and a reliable internet connection. A headset with microphone is strongly recommended for clear phone communication.

📝 Apply now, including a cover letter that shows us who you are and why you’re the perfect fit for this role and the company.

As our last role received over 3000 applications, applications which do not meet the application process below will not be considered.

Address the cover letter to Own Body

Summarise your experience specifically related to this role

Include your location in your cover letter

Include a brief explanation of why a working from home role suits your lifestyle and/or personality, and whether you have experience working from home

Please include a short (60 seconds or less) video link (youtube, vimeo, Loom etc), introducing yourself and describing an example of a time you supported a client who was anxious or confused. What did you do, and what was the outcome?

Applications close 11th Nov 2025 however the screening and recruitment process will commence throughout the campaign. Please upload your application through the Seek portal, email applications will not be accepted.