SERVICE ADMINISTRATION SUPPORT - PERMANENT POSITION

About Us

Our client is a national, privately-owned Australian company with offices in Melbourne, Sydney, Brisbane, Perth, Adelaide, and Canberra. Since 1979, we have built a reputation for quality and customer service excellence. We specialise in customised alarm, access control, and IP CCTV solutions for national multi-site retail, commercial, government, education, health, and financial markets.

The Role

Reporting to the Service Administration Supervisor, this role is ideal for someone who is detail-focused, has a positive attitude, and a passion for administrative excellence, to join our team in Murarrie.

Key Responsibilities

· Work collaboratively with a team of 5–6 service admin staff across multiple offices, supporting service teams nationally.

· Assist the finance team by chasing unpaid invoices, investigating case-by-case issues, and identifying missing or incorrect information that may delay payments.

· Be proactive in problem-solving, sourcing documentation from technicians, subcontractors, or internal systems to resolve outstanding items.

· Navigate and update various customer portals, ensuring correct usage in line with each customer’s process requirements.

· Distribute completed forms to relevant stakeholders and upload to simPRO and/or customer portals.

· Send invoices to customers, process credit requests, and manage approval workflows.

· Perform data entry into simPRO, including processing contractor invoices and ensuring accuracy in all records.

· Collaborate with internal stakeholders to streamline service processes and continuously improve administrative workflows.

· Prioritise and action emails efficiently, especially high-priority or time-sensitive requests.

About You

· Strong attention to detail with a proactive, solution-oriented approach.

· Comfortable working in a fast-paced, team-based environment.

· Confident navigating and learning multiple systems and customer portals with varied processes.

· Proficient in data entry, with advanced Microsoft Excel skills to analyse reports and investigate issues.

· Excellent communication and customer service skills.

· Previous experience with simPRO is an advantage, but not essential.