About Bialik College

Bialik College is a pluralist Jewish school, embracing an inclusive approach to Judaism. All students attend one campus in Hawthorn, creating a close-knit community of students and learners from as young as three months old in our Children’s Centre, three years old in the Early Learning Centre through to Year 12 in the Senior School. Students come from throughout Melbourne, with many travelling to school on public transport or Bialik buses.

Bialik celebrates diversity and inclusion in its workforce, and has a thriving culture based on community and excellence in education. Our workforce is comprised of employees from a diverse range of faiths and backgrounds. Applicants of any faith (or no faith) are encouraged to apply.

Bialik College is committed to child safety. We recognise the importance of, and our responsibility for, ensuring a safe and supportive environment which respects the rights of all children and fosters their enrichment and wellbeing. All applicants must read, and be supportive of the contents, in the following link - Employment Opportunities | Bialik College

About the Role

We are seeking a Relationship & Credit Manager to join our dynamic team. The position is responsible for the effective and efficient operational management of the school’s fee assistance processes and program including supporting families with their fee assistance applications, reviewing / analysing applications, scheduling review meetings, managing the electronic fee assistance database, administration, monitoring and reporting on fee assistance levels and compliance.

This is a full-time, ongoing position to commence in December 2025.

Key Responsibilities

Operational management of the fee assistance process and program

Ensure fee assistance applications are completed accurately, fully and on-time

Review and analyse fee assistance applications and recommend proposed fee assistance support with reference to Bialik’s Fee Assistance Framework

Maintain fee assistance files and database to ensure the data is up to date and accurate

Ensure 100% of fee assisted families have at least 1 review meeting by the end of Term 3 each school year

Meet with routine fee assistance families and complete reviews to assist the Fee Assistance Committee with their scheduling and load

Draft communications to families on fee assistance

Support families on fee assistance with identifying and accessing potential government and community financial assistance programs, including those that benefit the College

Operational management and continuous improvement of the fee assistance systems, framework and guidelines

Proactively identify and suggest improvements to the Fee Assistance Committee framework, guidelines, digital online solution and process

Complete the development and, implementation of the digital online solution for Bialik administration, fee assistance families and Fee Assistance Committee to access and manage the fee assistance process

Enhance the current reporting and analytical tools and develop new ones to provide insightful information on the fee assistance program and any issues

Benchmark Bialik’s fee assistance processes with other schools and industries to continually improve Bialik’s fee assistance processes

Operational management of the monitoring and reporting of the fee assistance program

Ensure families comply with agreed fee assistance payment plans and escalate any non-compliances in accordance with Bialik’s fee assistance processes, including debt recovery

Monitor fee assistance family debtor reports regularly

Inform the Fee Assistance Committee on complex cases

Prepare reports and updates as required including analysis and commentary for school financial and dashboard reports

Role Requirements

Relevant Accounting / Finance Qualifications

Exceptional relationship building and communication skills

Previous experience in a service-based industry

Strong analytical and problem-solving skills

Strong writing skills

Accuracy and attention to detail

Ability to interpret data to create useful information

Benefits

Up to 7 days of gifted leave per year (Jewish Holidays) in addition to public holidays and annual leave

Permanent full-time staff entitled to a 25% school fee discount for their children (Kindergarten to Year 12). Permanent part-time employees (working more than 50% of FTE) will be entitled to a pro-rata fee discount

Free private & secure onsite car parking with onsite security

Free membership & access to onsite gym & swimming pool

Onsite Canteen

Free access to confidential wellbeing support including onsite psychologists, counsellors & external Employee Assistant Program (EAP)

Discounts at local retailers including – cafes, car repairs & more

Discounted rental rates for hiring school facilities

Located close to the Monash Freeway, Tooronga Train Station (7-min walk) and trams (10-minute walk)

Please submit your application directly via SEEK.

Please note that only shortlisted applicants will be contacted.