Customer Service Officer

Start Date: 24th November 2025
End Date: 26th June 2026 (with potential for extension)
Rate: $35.15 per hour
Locations: Bathurst, Newcastle, Wollongong
Hours: 35 hours per week | Monday to Friday | Rotational shifts between 8:00am – 6:00pm

Key Responsibilities

• Ability to deliver high quality customer service, through strong customer engagement in a high-volume contact centre environment
• Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties
• Identify, refer, and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
• Maintaining currency in knowledge of policy, legislation, and related business processes to respond to customer needs efficiently and effectively.
• Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
• Ability to confidently use multiple technology platforms and databases
• Must adhere and meet to Contact Centre KPIs on a daily and monthly basis

Essential Requirements

• Previous experience in customer service; preferably in a call centre environment
• Excellent customer service and communication skills
• Strong technical experience, with the ability to use multiple technology platforms and databases
• Must be available for full-time training on-site for the first 4–5 weeks
• Willingness to work on a rotating roster (Mon–Fri, 8:00am–6:00pm)
• Typing test (alphanumerical) required – results must be submitted with application
• Two references (To be completed at time of shortlisting)

If you have the relevant skills and experience for this role, please apply with your up-to-date resume (in Word format)

Please note: due to the high volume of applicants for these positions we are unable to take phone queries on this role. We will reach out to shortlisted candidates directly.