Hardship and Collections Team Leader

Team Leader - Collections & Hardship | Financial Services
Location:
Sydney, NSW
Salary:
$90,000 - $120,000 (pending on experience)

Are you ready to lead with purpose and make a real difference in people's lives? Join a leading Financial Services organisation as a Team Leader in our dynamic Collections, Hardship & Recovery
team. This is your chance to inspire, coach, and empower a high-performing contact centre team while driving exceptional customer outcomes.

What You'll Do

• Lead and motivate a team of specialists managing collections and hardship cases.
• Foster a positive, supportive environment that prioritises
  a customer-first mindset and compliance.
• Drive performance through coaching, mentoring, and continuous improvement.
• Collaborate with senior leaders to implement strategies that balance customer care with business objectives.
• Ensure adherence to regulatory requirements and uphold the highest standards of integrity.

What We're Looking For

• Proven leadership experience in a contact centre environment (banking or financial services preferred).
• Strong understanding of collections, hardship, and recovery processes.
• Exceptional communication and people management skills.
• Ability to thrive in a fast-paced, customer-focused setting.
• A passion for developing talent and creating a culture of success.

Why Join Us?

• Competitive salary package:
  $90k-$120k based on experience.
• Work in a collaborative, inclusive team environment.
• Opportunities for career growth and professional development.
• Make a meaningful impact by helping customers through challenging times.

Ready to lead with empathy, excellence, and a customer-first mindset? Apply today and be part of a team that truly cares.