Cleanworks Australia is seeking a dedicated Risk, Audit, Compliance, and Quality Assurance Manager to join our team. This is a national role supporting our operations across Australia. In this vital role, you will oversee our risk management, compliance programs, and quality assurance initiatives, helping us uphold industry standards and prepare for regulatory audits.

Key Responsibilities

Lead and manage risk management, internal audits, compliance, and quality assurance frameworks across our nationwide operations.

Ensure ongoing compliance with industry standards, legislation, and regulatory requirements specific to cleaning services.

Maintain and update all internal forms, policies, manuals, and procedures within the Business Improvement System (BIS).

Assist with tenders by providing input and responses to regulatory, quality, or compliance-related requirements.

Conduct audits, assessments, and incident reviews; identify areas for improvement and develop corrective action plans.

Collaborate with management, staff, and external stakeholders to develop and implement continuous improvement strategies.

Maintain and update the organisation’s risk register and oversee incident, complaint, and feedback management systems.

Provide comprehensive reports to the Board, MD, and Executive Team on risk, quality, and compliance issues.

Support ongoing improvement initiatives and assist in implementing key organisational projects.

Foster a culture of safety, quality, and accountability through staff training, leadership, and awareness programs.

Act as ISO Head Auditor and ensure certification standards are maintained.

Facilitate return-to-work programs and promote mental health initiatives, including First Aid.

Oversee Contracts Administration and Compliance.

Manage client dashboards and communication channels to ensure quality and transparency.

Join Cleanworks Australia and be part of a team committed to delivering exceptional cleaning services while maintaining the highest standards of safety, quality, and compliance on a national scale.

Reporting to: Managing Director
Part of: Quality and Risk Advisory Committee

Note: This is a national role involving travel every quarter across various locations in Australia.