Client Service Officer
National Credit Insurance
Posted 6 days ago
Why NCI?
At NCI, our people are at the heart of everything we do. As Australia's leading Trade Credit Insurance Broker, we partner with businesses to protect their profits and help them grow with confidence.
With a team of over 200 professionals across Australia, New Zealand, and Asia, we're proud of our supportive, client-focused culture. Backed by Steadfast Group Ltd—an ASX 100 company—we combine the strength and stability of a large organisation with the warmth and connection of a close-knit community.
Integrity sits at the core of who we are, and we value every individual's contribution. At NCI, you're not just a number — you're an essential part of our success.
About the Role
We're looking for a motivated and customer-focused professional to join our friendly and high-performing North Sydney team.
In this role, you will:
- Build and maintain strong relationships with clients — primarily over the phone and by email.
- Develop connections with insurers (underwriters).
- Prepare and present annual renewal quotes.
- Identify opportunities to promote additional NCI services.
- Respond to client queries in a professional and timely manner.
- Attend customer visits with Client Service Managers as required.
- Complete general administrative tasks for your portfolio of clients.
This is a permanent, full-time position with opportunities for career growth. The role is based in our North Sydney office initially, with the option to transition to hybrid working once training is complete.
About you
Our ideal candidate will possess:
- At least 12 months customer service experience, ideally in a corporate office environment.
- Genuine interest in the financial services / insurance industry.
- Excellent communication skills.
- A proactive, confident approach.
- Attention to detail and organisational skills.
- Well-developed IT skills.
- The ability to pick up complex concepts and explain them with ease.
- Drivers licence and own vehicle.
We will provide you with comprehensive training and support to ensure your success.
What we offer
NCI provides a wonderful work environment, additional leave, paid parental leave, volunteer days, team lunches and more! We are focused on career development opportunities for our employees and people who join us often stay for a long time. Over 1/3 of our staff have been employed for 10 years or more! Our leaders are caring, we work hard, and we have fun doing it. Visit our website https://www.nci.com.au/careers/ to find out more.
Application and questions
To apply, please submit a cover letter and resume that addresses why you would like to join NCI in this position. For a confidential discussion about the role, please call our People & Culture team on 08 8228 4855.
About National Credit Insurance
NCI was established in 1985 as a specialist trade credit insurance broker. Our business has grown steadily to become the leading trade credit insurance broker throughout Australia, New Zealand and Asia.
Over the years, we realised that while our product was ultimately trade credit insurance, our business was actually about protecting our client’s profitability. While credit insurance is the ultimate safeguard against bad debts, better business practices in trade credit management can also help to improve profitability on a day to day basis. We have therefore developed a complete range of trade credit services for our clients.
Source: This is an extract from the company’s own website.
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