Full-Time | $34.58 per hour + super | Monday to Friday, 8:00am – 4:30pm | Rotating On-Call Roster Required

💼 About Us

Complete Support & Co is a passionate, locally owned NDIS provider based in Coffs Harbour. We’re dedicated to empowering people with disabilities to live independently and confidently. Our team is supportive, professional, and values every staff member as part of our growing community.

🌟 The Role

We’re seeking a reliable and motivated Full-Time NDIS Administrator to join our team. You’ll play a vital role in supporting daily operations — managing invoicing, payroll, scheduling, and compliance within the NDIS framework.

This position is Monday to Friday, 8:00am – 4:30pm, and requires availability for on-call support on a rotating roster. Any on-call hours worked will be balanced with equivalent time off during the week or put towards a RDO/ADO.

🔑 Key Responsibilities

Manage NDIS participant records, service bookings.

Process and reconcile invoices and accounts

Process payroll accurately with our outsourced payroll team Paycat

Coordinate staff rosters and shift scheduling

Handle phone, email, and office enquiries professionally

Maintain accurate financial and participant documentation

Assist with internal reporting, compliance, and audit requirements

Able to take on other tasks as directed or needed

Able to fill in shifts with clients when needed.

👩‍💻 About You

Previous experience in NDIS administration, payroll, or invoicing/accounts

Proficient in systems such as NDIS portal, Xero, ShiftCare, or similar

Strong attention to detail and time management

Proficient in open communication, able to take direction and work autonomously when required

Professional, dependable, and solutions-focused

Committed to maintaining confidentiality and compliance

Must be available for rotating on-call roster duties

Available over December and January (Public Holidays days off or option to work on call) .

Requirements - Police check, CPR, First aid, drivers licence, 100 points of ID, NDIS check, WWCC, comprehensive car insurance or willing to obtain. Qualifications or experience towards this role.