BRIGHTHIRE
Lead Administrator — Brightside Physiotherapy
> You are the kind of person who notices when things are slightly off, and can’t rest until they’re right again.

> The one who keeps everyone on track, connects the dots, and makes it all flow.

> If you love helping people, building great systems, and finding better ways to do things, you might be exactly who we’re looking for.

About Brightside
At Brightside, we believe movement is medicine, and kindness is the best kind of strength.

We help people move better, feel brighter, and get back to the life they love.

We’re growing fast, driven by a team who care deeply and never stop improving.

If you believe in doing good work and being good humans, you’ll fit right in!

Our Values:

Be remarkable. Strive for excellence. Inspire others.

Be big-hearted. Lead with kindness, clarity, and connection.

Build hope. For our clients, our team, and our community.

About You
> You love creating order from chaos and helping people thrive.
> You’re naturally organised, calm under pressure, and happiest when things run smoothly.
> You take pride in getting the details right and bringing out the best in others.
> You’re curious, quick to learn, and eager to make things better, not just maintain them.

And you want your work to matter.

If you’re ready for a long-term role with a team that values both excellence and heart — we’d love to meet you.

The Role
We’re looking for a confident, proactive Lead Administrator to help us scale Brightside’s impact and client experience.
In this role, you’ll:

Lead a small team of admin legends focused on delivering a 10/10 client experience.

Organise our clinic operations — diary management, team support, and workflow coordination.

Create clear systems and processes that keep the team running at its best.

Coordinate our marketing and communications with the Brightside community.

Connect with clients to help them feel supported every step of the way.

This is a part-time role (approx. 0.6 FTE) with potential to grow as we do.
Start date: late 2025/early 2026.
Package: above-award rate + super.

Essential Skills

Consistently optimistic and caring attitude

Strong organisational and communication skills

Excellent computer skills (Word, Excel, email, etc.)

Detail-oriented and reliable

Thrives in a fast-paced environment

Quick learner and natural problem-solver

Able to juggle multiple priorities with grace and efficiency

Nice to Have

Experience with CRM tools, Xero, or email automation

Marketing or communications experience in a small business

Leadership experience

Why Brightside
We believe people in pain deserve more than a quick fix — they deserve hope, confidence, and care that lasts.
Our vision is to grow across multiple locations and disciplines, helping more people live healthier, happier lives.
“It’s rare to find a workplace where kindness and excellence actually coexist — but Brightside is that place.”
— Bec, Team Member

If that resonates, here’s what to do next

Send a short cover letter telling us why Brightside feels like the right fit for you.

Include your current CV.

Ready to bring your brightness to Brightside?
We can’t wait to meet you.