Benefits:

• $65,000 - $68,000 + Super
• Belrose location, free on-site parking
• Beautiful office setup, PLUS double screens and ergonomic workspaces provided for WFH once trained
• Positive company culture focused on internal promotions, and team development
• Work with a leader who've walked in your shoes and are focused on building a cohesive, motivated team

About the Company:
Our client is a global leader in medical devices and equipment, supplying hospitals and clinics across Australia, New Zealand, and Asia with innovative, life-enhancing technologies. With over 1000 staff and a culture built on collaboration, continuous improvement, and customer care, they’re passionate about delivering the highest standard of service to healthcare professionals.
This is a non-IT support role – you’ll be the essential link between customers and the engineering team, ensuring vital medical equipment stays operational across the healthcare sector.

About the Opportunity:
Reporting to a supportive and people-focused Service Manager, you’ll join a team of 14 Technical Coordinators across Australia and the Philippines.
You’ll coordinate service cases, allocate technicians, create quotes, and collaborate with multiple internal departments to ensure world-class support is delivered.

This is a non-IT support role – you’ll be the essential link between customers and the engineering team, ensuring vital medical equipment stays operational across the healthcare sector.

Key Responsibilities:

• First point of contact for hospitals, clinics, and field engineers logging equipment faults or service requests
• Triage, track and update jobs in Salesforce and SAP S4 HANA
• Check contract coverage and coordinate quotes and purchase orders for billable work
• Liaise with sales, procurement, inventory and engineering teams to keep customers updated throughout the process
• Support field service and workshop-based repair processes
• Coordinate new equipment installs and site relocations
• Troubleshoot issues, follow up on tickets and maintain clear, professional communication

Skills and Experience:

• At least one year in Service Coordination / Customer Service Representative role in the Pharmaceutical, Medical, or FMCG industries
• Excellent communication skills (written and oral)
• Strong attention to detail
• Ability to work well under pressure
• Order Processing experience is necessary, ideally in SAP S4 HANA
• Exceptional stakeholder management skills, liaising effortlessly between customer, engineering, sales and warehousing teams.
• Must have the enthusiasm and passion to learn
• Familiarity with Salesforce is valued

How to Apply:
Senior Recruitment Consultant Kelly-Ann Pedersen will be responding to applications.

About Healthcare Professionals Group

Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

• Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;

• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs
• Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
• Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing