Are you a customer service or sales professional looking to build your career in business or insurance?
Join a fast growing insurance company recognised for its high standards in client service and collaborative team environment.

About Us

We are one of Australia’s fastest growing insurance growing insurance providers, specialising in the jewellery industry.

Our business is built on trust, transparency, and exceptional service. With a boutique structure and a national client base, we offer a unique environment where talented individuals can gain broad exposure and make a real impact.

The Role

We are seeking a bright and capable Client Services & Business Operations Associate to join our small Sydney based team. This role is ideal for someone who is eager to grow in a professional setting, take ownership of their work, and develop a career in insurance, customer experience, or business operations.

In this role, you’ll be a key contributor to both customer facing and internal operational functions.

You’ll have the opportunity to work directly with leadership and industry partners while delivering premium service to our clients.

Key Responsibilities:

Provide responsive and professional service to clients via phone, email, and online channels.

Manage new and existing customer enquiries, policies, and supplier relationships.

Support the sales and claims process with accuracy and attention to detail.

Maintain and improve internal systems, data entry processes, and communications templates.

Collaborate on operational projects to enhance efficiency and support business growth.

What We're Looking For

This is a broad and evolving role, best suited to someone who is proactive, curious, and detail-oriented. You enjoy problem solving, take pride in clear and thoughtful communication, and want to grow your professional skills in a supportive environment.

About you:

A university degree in Business, Commerce, Communications, or a related field is preferred – however, candidates with equivalent professional experience in the jewellery industry, insurance or business operations role are also encouraged to apply.

Strong written and verbal communication skills – you express ideas clearly and confidently.

Excellent attention to detail and organisational skills.

A team player who can also work independently and take initiative.

Eagerness to learn and contribute to a growing, high-performing company.

Preferred Experience (not essential):

Experience in a client service, administration, or office-based environment.

Background or interest in insurance, finance, luxury retail, jewellery, or professional services.

Familiarity with CRM systems or cloud-based tools (e.g. HubSpot, Xero).

What We Offer

A meaningful career opportunity with exposure to many facets of the insurance business.

A supportive and collaborative team environment with mentoring and professional development.

A modern, centrally located office (Circular Quay – easy access to trains, buses and ferries).

Competitive salary and flexibility with working hours.

Ongoing training, including support for industry accreditation or insurance qualifications.

How to Apply

To apply, please submit your CV along with a short cover letter outlining:

Why this role interests you, and

What skills or experience you bring to the team.

We look forward to hearing from you.