Who we are

Women’s Community Shelters is a network of eleven shelters for homeless women with or without children across NSW. Parramatta Women’s Shelter is a crisis accommodation service for women with dependent children, who are experiencing homelessness due to domestic violence or family violence. In 2024, PWS opened its first Core & Cluster service that provides independent living for families.

The shelter is staffed weekdays, with some weekend work, and an after-hours on-call service (reporting to the EO of Client Services). Staff rotate the on-call service on a rostered basis.

Parramatta Women’s Shelter is dedicated to supporting and empowering women to take control and move forward with their lives. Our clients are supported with client-centric and trauma-informed case management and are assisted to secure more permanent housing options and pursue other support goals, such as, studying, re-training, legal, employment, financial, family, and recreational.

This position is paid under the SCHADS Award - Crisis Accommodation Employee and starts at Level 2, pay point 1.

About the role

We have a Case Worker opportunity available (fixed term contract to June 2026) to join our incredible team at Parramatta Women’s Shelter. (PWS)

Parramatta (PWS) provides crucial supported accommodation services to women with children who are at risk of homelessness and have experienced domestic and family violence. Our team provides skilled case management while families stay with us in crisis accommodation. PWS also provides outreach support for families who move on and are still living within our local area.

An understanding of the homelessness sector, awareness around current issues and practice in domestic and family violence are key skills for this role.

Essential Skills

Qualifications in Social Work, Psychology, Community Services and/or a related Human Services field. Prior experience in a domestic and family violence service or related role is highly desirable.

Demonstrated understanding of client-centred and trauma-informed practice.

The ability to work with limited supervision exercising judgement and initiative in a role with developing practices and processes.

A demonstrated understanding of the varying needs of women and children who come from diverse backgrounds and present with multiple and complex needs.

Experience in providing case management and coordinated services for women and children with complex needs.

Knowledge and understanding of domestic and family violence and homelessness, including the legal and social impacts on women and children and working in a best practice approach.

Strong administrative skills, including excellent written and oral communication skills and confidence with the MS Office applications.

High-level organisational skills, the ability to be flexible and set priorities and ensure adherence to service standards in a fast paced and changing environment.

Ability to think innovatively and creatively to develop tailored client solutions.

Ability to work autonomously and as a part of a multidisciplinary team.

Essential Requirements

Current first aid certificate or capacity to acquire one before commencement.

Current NSW driver’s License.

The right to live and work in Australia with ability to provide proof of Eligibility to Work in Australia

National Police Check

Working With Children Check

Desired Skills

Experience in the Not For Profit sector.

Ability to use online case management system CIMS.

What’s on Offer

Purpose with a mission to help shape and lead a positive impact on women and children.

Salary Packaging and Fringe Benefit available.

A supportive workplace.

Supportive learning culture with career development and training opportunities.

Access to free counselling through our Employee Assistance Program.

External Team Supervision bi-monthly, additional support when required. Internal monthly supervision.

How to Apply

Please apply with your resume and cover letter addressing the essential skills (as above). Please note, applications that do not have a cover letter and address each point of the Essential Skills will not be considered.

Employment is subject to satisfactory background checks, which include National Police Checks, Working with Children Checks and Reference Checks.

We seek a workforce that is as diverse as our society, in race, ethnicity, gender, age, disability, sexuality and cultures that will reflect the communities we work in. We strongly encourage Aboriginal and Torres Strait Islander people to apply. Please do not hesitate to contact us if you require a copy of the position description.

We consider being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW) and sections 30 of the Sex Discrimination Act 1984 (Cth).

Application closing date 20th November 2025 with interviews held after closing date.