About the role
As the Product Specialist for New South Wales - during the 8 month Fixed Term Contract, you will be a key member of the Freedom Wheels team as this role is central to delivering our mission of personalised mobility solutions.

The Product Specialist is not only responsible for conducting high-quality assessments and trials, but also for driving client satisfaction, promoting Freedom Solutions' reputation within the disability sector, and supporting revenue growth through timely and effective service delivery.

This role acts as a frontline ambassador for our brand, building strong relationships with clients, therapists, schools, and community partners, and plays a key role in ensuring service excellence and community impact across New South Wales.

What you'll be doing;

Client Intake and Liaison

Through excellent communication skills via phone and email, contact clients within 48 hours of a Lead being identified to confirm the client goals, expectations, and trial logistics.

Build rapport with stakeholders and provide clear information to support client readiness for the assessment process.

Document key insights and expectations from intake conversations in CRM (Salesforce) to support team alignment.

Client Trials and Clinical Assessment

Conduct Freedom Wheels trials for children and adults, assessing physical and functional needs in partnership with treating therapists.

Provide expert guidance on suitable cycling configurations and modifications to maximise client outcomes.

Document clinical observations and recommendations clearly and accurately in line with organisational and NDIS standards.

Collaboration and Coordination:

Work collaboratively with internal staff, volunteers, and external stakeholders to ensure smooth delivery of trial events across metro and regional New South Wales.

Liaise with the Case Management and Production teams to ensure timely delivery of quotes and products based on trial outcomes.

Support volunteer engagement and coordination during trial days, fostering a safe, inclusive, and positive environment.

Education and Community Engagement

Deliver educational product presentations to occupational therapists, physiotherapists, and aligned allied health professionals and special education providers to raise awareness of the Freedom Wheels service.

Act as a brand ambassador at conferences, expos, and community events to grow the referral network and client base.

Develop partnerships with other providers in the disability, schools and aged care sectors

Product and Service Development

Provide feedback to the Product Development and Production teams to inform continuous improvement of Freedom Wheels offerings.

Stay up to date with assistive technology and mobility trends relevant to the client base.

Operational Support

Maintain accurate, timely, and complete records of trial activity, outcomes, and stakeholder engagement in Salesforce and other relevant systems, ensuring data is organised and easily retrievable.

Ensure trial equipment is maintained in good working condition, clean, and safely stored.

Adhere to all organisational policies, including safeguarding, WHS, and clinical governance standards.

Sales

Maintain the customer relationship and requirements whilst also trying to convert the trial into a sale.

Work in the Sales Showroom (on a set roster including Saturdays)

What we're looking for in your Qualifications and experience

Essential

Tertiary qualification in Occupational Therapy, Physiotherapy, Exercise Physiology, or a related allied health or clinical field with experience conducting functional or mobility assessments and translating clinical findings into practical recommendations.

Minimum 2 years of relevant experience working with children and/or individuals with disabilities, ideally within a community, rehabilitation, or AT setting.

Strong communication and interpersonal skills, with the ability to build rapport with clients, families, therapists, and stakeholders from diverse backgrounds.

Experience coordinating service delivery in dynamic environments, including events, trials, or outreach activities.

Current Driver’s Licence and willingness to travel across metro and regional New South Wales on a regular basis.

Proficiency in digital record-keeping and case management systems (e.g. Salesforce, client management systems, or clinical documentation platforms).

Current Working With Children Check (WWCC) or willing to obtain

Current NDIS Worker Screening Check (NDISWSC) or willing to obtain

Desirable

Knowledge of NDIS processes, funding streams, and service delivery expectations.

Experience presenting to groups, including clinicians, educators, or support workers.

Exposure to assistive technology, mobility aids, or adaptive cycling equipment.

Familiarity with the principles of person-centred and goal-directed care.

Manual handling or equipment fitting experience.

Personal Attributes

Able to work independently

Capacity to work in a small team showing consideration and respect for others

Sensitive to needs of clients and volunteers

Enthusiastic self-starter, able to use initiative and to be flexible

Good attention to detail to ensure integrity of records

Able to maintain client confidentiality and privacy

Reliable and accountable, with a commitment to meeting organisational expectations and timelines.

Demonstrates strong organisational skills and a structured approach to managing workload and information.

Proactive communicator, seeking clarity where required and keeping stakeholders informed.

Professional Standards and Conduct

Demonstrates professional conduct in all interactions with clients, colleagues, volunteers, and stakeholders.

Responds to emails, calendar invites and other communications within two business days, or in accordance with team expectations.

Maintains accurate and up-to-date records and files in designated systems (e.g. Salesforce), ensuring accessibility and compliance.

Manages time effectively, meeting deadlines and commitments without the need for constant supervision.

Adheres to organisational procedures and communicates proactively regarding delays, issues, or barriers to task completion.

Ensures alignment with the organisation’s values, including integrity, collaboration, and customer centricity, in day-to-day conduct.

What we offer

At Freedom Solutions Australia, we are committed to supporting our employees and fostering a positive work environment. In addition to a competitive salary, we offer a range of benefits including:

Ongoing training and development opportunities to expand your skills

Flexible work arrangements to support work-life balance

Comprehensive health and wellbeing programs

A collaborative and inclusive company culture that values innovation and teamwork

About us

Freedom Solutions Australia is a not-for-profit organisation operating across New South Wales and Victoria. For over 50 years, we have played a vital role in the disability and aged care sectors, delivering tailored assistive technology solutions that empower people with disability and older Australians to achieve their goals.

Our services include:

Designing and building custom assistive technology not available commercially

Modifying off-the-shelf equipment to meet individual needs

Delivering the Freedom Wheels customised bike service

Providing expert technical advice to clients and their support teams

Our Purpose

Changing the lives of people living with a disability by providing personalised solutions.

Our Values

Innovation: We inherently push the boundaries of assistive technology, developing life- changing solutions through our commitment to innovation.

Financial Sustainability: We are committed to financial sustainability through responsible financial management and revenue growth.

Collaboration: We recognise our success is built on cross-functional teamwork. We believe results only come through effective collaboration.

Customer Centred: We are committed to a positive client experience at every stage. We achieve this through quality products and services and through continuous improvement.

Integrity: We act honestly and ethically. Through integrity we build strong relationships with clients and volunteers, ensure quality, and promote a positive workplace culture.

If you are passionate about making a difference and are excited to join a dynamic, purpose-driven organisation, we encourage you to apply now.