Temporary Practice Coordinator (Leave Cover) – Unburden Psychology

Applications close Sunday 9th November

Position: Temporary Practice Coordinator (Fixed-Term, Dec–Jan)
Location: Graceville only
Salary: $1,250 per week + 12% superannuation
Hours: Full-time, 38 hours/week
Duration: Monday 1 December 2025 – Friday 31 January 2026 (8 weeks)
Type: Fixed-term contract

About Unburden Psychology

Unburden Psychology is a small, busy psychology practice in Graceville, committed to compassionate, evidence-based mental health care. We are seeking a highly experienced, professional receptionist to provide seamless leave cover over the December–January period.

This is a short-term, high-responsibility role — ideal for a Level 4 medical, psychology, or health receptionist who values precision, warmth, and team support.

The Role

You will be the sole front-of-house leader at our Graceville clinic during team leave, ensuring uninterrupted client care and operational excellence.

Work entirely onsite in Graceville (no travel required).

Manage all reception and administrative functions independently during peak holiday periods.

Uphold our strong, friendly, and supportive culture: a key team member in preventing psychologist isolation.

Key Responsibilities

Greet clients with warmth and discretion; manage bookings, payments, and inquiries (phone/email/in-person).

Maintain secure client records and coordinate psychologist schedules.

Run the front office independently (opening/closing, crisis de-escalation support).

Foster a connected team culture — friendly check-ins, thoughtful coordination, supporting psychologists and clients alike.

Use software (Halaxy and Google Workplace) with accuracy.

Comply with AHPRA guidelines, privacy laws, and OH&S standards.

Special Condition:
The clinic will be closed from 25 December 2025 to 1 January 2026. You will be fully paid for this week with only 4-hour days required on the non-public holiday days, and the option of working from home during this week.

What We're Looking For

Experience: 4+ years as a professional receptionist in medical, psychology, or health settings (Level 4 equivalent under Health Professionals Award).

Skills: Proficient in psychology software; excellent communication, multitasking, and attention to detail.

Experience with Halaxy practice management software is preferred for this role.

Attributes: Helpful, friendly, diligent, and empathetic, genuinely committed to supporting clients and team members with care and reliability.

Availability: Full 8 weeks (Dec–Jan), including half-days during closure.

Australian work rights are required for this position.

What We Offer

Pay: (above award rate) $1,250 per week plus 12% super

Paid Clinic Closure: Full pay during Christmas–New Year week, with light duties only on non-public holiday days