General Manager – Integral Delivery

FrontLine
www.frontlineaustralia.com

About FrontLine

FrontLine is a Defence Force Veteran-owned integrated services provider delivering professional support across Government, Commercial, and Strata sectors. We provide essential Mowing & Gardening, Cleaning & Hygiene, and Trades & Maintenance services throughout Australia.

With operations in every major city and growing regional coverage, FrontLine is becoming Australia's largest and most experienced home, facility, and property services organisation, built on integrity, reliability, and service excellence.

We proudly support employment and training pathways for Defence Force and Emergency Services Veterans, developing careers in leadership, operations, horticulture, cleaning, safety, security, and management across the FrontLine network.

About the role

FrontLine is seeking an experienced and motivated General Manager – Integral Delivery to lead one of our core business units through its next stage of growth.
This role is accountable for expanding and strengthening operations, overseeing multiple Groups, Sections and Teams, and ensuring high-quality delivery across a large on-site workforce.

Working closely with the CEO and other General Managers, you will drive operational excellence, customer satisfaction, and sustainable financial performance. It's a hands-on, people-focused leadership role suited to an energetic and commercially minded professional who thrives on growth, structure and results.

Key Responsibilities

Lead and grow the Integral Delivery (Business) Unit to full operational capacity and consistent performance.

Oversee service delivery, scheduling, and workforce planning across multiple regions.

Drive productivity and profitability through disciplined operational management.

Build effective relationships with key clients in government, strata and commercial sectors.

Oversee invoicing, reporting, and backlog resolution to maintain strong cashflow.

Recruit, mentor and develop Group Leaders, Section Leaders and Coordinators.

Ensure compliance with WHS, quality, environmental and audit standards.

Champion FrontLine's veteran and community values through strong, visible leadership.

What we're looking for

Proven senior leadership experience in service delivery, facilities management or field operations.

Minimum 3-5 years of senior leadership experience is required.

Strong commercial and operational acumen with ability to lead large, distributed teams.

Previous experience leading teams of 50-100 people or more is essential.

Excellent communication, negotiation and stakeholder-management skills.

Demonstrated success in scaling teams, improving systems and driving outcomes.

Commitment to safety, compliance and a high standard of service delivery.

Understanding and support for veteran and emergency-services employment pathways.

Australian citizenship is required for this position.

Desirable Skills

Strategic and operational leadership

Client and stakeholder management

Financial and performance reporting

Workforce planning and scheduling

ISO compliance and audit readiness

Veteran or Defence background (highly regarded)

What we offer

Executive leadership role in a growing national organisation

Circa $170k package (including superannuation and incentive potential)

Career pathway to multi-unit or national leadership positions

Immediate start with full induction and onboarding

Training and development opportunities across leadership and operations

A supportive veteran-founded culture built on teamwork, integrity and accountability