About the company

Capital Plumbing & Capital Bathrooms are leading, locally owned service businesses on the Gold Coast. We specialise in maintenance plumbing, bathroom renovations, and premium customer service — supported by a professional, close-knit office team.

We pride ourselves on strong communication, efficiency, and a genuine team culture. Our office team is the engine room of the business, and we’re looking for a highly organised, detail-driven Office Administrator who fits our values and wants to be part of a company that values people and performance.

About the role

You’ll be the first point of contact for incoming calls and emails, ensuring every customer receives a great experience. You’ll work closely with our Office Manager and other admin staff to keep everything running smoothly — from scheduling jobs and managing data to supporting our trades teams.

Key responsibilities:

Answer incoming calls and emails professionally and efficiently.

Support Office Manager and admin team with day-to-day operations.

Perform accurate data entry, filing, and record management.

Assist with job scheduling, supplier coordination and documentation.

Maintain strong communication with customers and trades staff.

Contribute to improving office processes and team workflow.

Uphold a positive, professional image and represent our brand values.

Skills & experience

To be successful, you’ll bring:

A professional phone manner and customer-service focus.

Excellent attention to detail and accuracy in all tasks.

Strong organisational and time-management skills.

Confidence using Microsoft Office and internal business systems.

A proactive, team-oriented attitude.

Previous experience in administration or customer service (trade or construction background highly regarded).

What we offer

Full-time permanent position (38 hours/week).

Supportive team culture — you’ll never just be a number.

Modern systems, structured processes and training provided.

Secure, long-term role with growth potential.

Competitive salary: $50,000 – $60,000 + superannuation, depending on experience.

Culture

Our culture is everything. We want people who take pride in their work, support their teammates and bring a positive, solutions-focused attitude every day. If you thrive in a fast-paced office, value structure and consistency, and love being part of a high-performing team, you’ll fit right in.

How to apply (read carefully — instructions must be followed)

Only applications that meet the following criteria will be considered.

Please email [email protected] and include:

A cover letter explaining why you want to join our team and why you love the Gold Coast.

A short resume, including your last two positions and contactable references.

A short video (2-3 minutes) telling us why you love the Gold Coast and why you want to be part of Capital Plumbing & Capital Bathrooms.

If any of these are missing, your application will not be reviewed.

Closing date

Applications close 28/11/2025, however interviews may commence earlier — apply now.