Transwa is the regional division of the Public Transport Authority (PTA) and a direct provider of public transport services that connect 240 destinations across the state, from Kalbarri in the North to Augusta in the South West and Esperance in the South East.

About the role

All Aboard for a Golden Opportunity in Kalgoorlie! Come join the team that keeps Western Australia moving! As a Passenger Assistant on Transwa’s Prospector, service, you’ll be the friendly face ensuring passengers have a safe, comfortable, and enjoyable journey through the heart of the Goldfields. From greeting travellers to lending a hand with luggage and making those all-important onboard announcements, you’ll help deliver a travel experience that’s as smooth as the rails themselves.

This role is perfect for someone who thrives on providing quality customer service and enjoys being on the move. You’ll assist passengers of all backgrounds — from locals heading home to visitors chasing a bit of adventure — ensuring their comfort, safety, and satisfaction every step of the way. You’ll also help keep things running like clockwork: maintaining onboard facilities, handling sales from the buffet, and supporting the Senior Passenger Assistant whenever needed. You’ll need the flexibility to work outside normal business hours, weekends, and public holidays, and the ability to travel to and from regional locations when starting or finishing shifts.

We’re after someone with great people skills, a positive attitude, and a knack for staying organised even when things get busy. If you can chat easily with anyone, keep cool under pressure, and enjoy making someone’s day a little brighter, then this could be the perfect opportunity for you. So, if you’re ready to be part of our regional team and bring your customer service skills onboard — hop on, Kalgoorlie’s waiting!

About You!

To excel in this role, you should possess:

Considerable understanding of contemporary customer service techniques and their application within a hospitality environment.

Well-developed relationship management skills, including the ability to develop a rapport with external stakeholders and resolve customer complaints.

Sound numerical skills, including the ability to undertake basic manual calculations.

Sound planning and organisational skills, including the ability to prioritise tasks and cope with competing demands.

Ability to drive to/from regional locations for the purpose of commencing shifts or returning to Home Depot.

About Us

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You can expect.

Opportunities to grow through personal development and career pathways

Health and Wellbeing programs

Subsidised Corporate Apparel and Spectacles

Supportive Team Environment

Opportunity to join our Social Club offering savings and benefits all year round.

There are currently two permanent part-time opportunities based in Kalgoorlie working 64 hours per fortnight. This is a pool recruitment process where suitable applicants will be placed in a pool for 12 months.

**To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.

Please contact Chumima Walton, Train Services Supervisor on (08) 9326 3172 for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email [email protected]

How to Apply

Applicants must apply online, using the ‘Apply ‘button. This will redirect you to the advert on Search Jobs where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 36017 in the web search box.

Closing Date: 5pm Tuesday, 11 November 2025