This 6-month temp assignment offers $37.13/hr + super, career growth, and full training. Apply now!

Your new company

• Contact Centre Specialist - Big 4 Bank | Docklands Location
  
• Contract: 6-month temporary assignment with potential to extend
  
• Pay: $37/hour + super
  
• Hours: Full-time, rotating roster (Monday-Friday, 7am-9pm)
  
• Location: Docklands, Melbourne VIC
  
• Start Date: Ongoing monthly intakes for November, December and January
  

Docklands is one of Melbourne's most vibrant waterfront precincts, offering stunning harbour views, modern architecture, and a buzzing atmosphere. Enjoy lunch breaks by the water, explore the nearby cafés and eateries, or unwind at the end of the day with a stroll along the promenade. With excellent public transport and a thriving business district, Docklands offers the perfect blend of lifestyle and convenience.

Your new role

Join one of Australia's Big 4 banks in a fast-paced inbound contact centre role supporting retail banking customers. You'll be the first point of contact for a wide range of enquiries, including account services, digital banking support, and general customer care. This is a high-volume environment where your ability to stay calm under pressure and make quick decisions will be key.

Training & Work Mode:

• You'll be required to attend the office daily for up to 3 months during training.
• After training, you'll transition to a hybrid model: 3 days in-office, 2 days from home.
• Please note: Annual leave is not permitted during the first 3 months of training.

Key Responsibilities

• Handle 40-60 inbound calls per day
• Assist customers with account queries, payment issues, and digital banking support
• Navigate multiple systems to resolve issues efficiently
• Provide clear, accurate, and empathetic service
• Escalate complex cases and follow up as needed
• Maintain strict adherence to compliance and call quality standards
• Meet daily KPIs and performance metrics consistently

What you'll need to succeed

• Previous experience in a call centre, reception, or customer-facing role
• Proven ability to work in structured environments with strict policies and procedures
• Comfortable working against KPIs and call targets
• Strong phone etiquette and ability to manage back-to-back calls
• Background in fast-paced environments like retail, hospitality, or fast food (e.g., 2IC or supervisor roles)
• Resilience and a growth mindset - open to feedback and always looking to improve.
• Excellent communication and problem-solving abilities
• A genuine passion for helping people
• You must have unlimited working rights in Australia - student visas are not eligible for this role.

What you'll get in return

• Competitive hourly rate: $37 + super
• Full training and onboarding
• Career growth opportunities within a leading financial institution
• Supportive team culture and inclusive workplace
• Immediate starts available, with monthly recruitment through December and January.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.