Do you have strong case management experience and want to make a real impact for people with disabilities?

Selling Points

• Australian citizenship required
  
• Strong career growth opportunities in the organisation
  
• Flexible working arrangements
  

Your New Company

• This organisation is responsible for providing a wide range of services to the citizens of Australia. It oversees various projects that work to improve the lives of those living with disabilities. Well-known for its positive mark in the Disability Sector, this Federal Government Agency is going through a period of growth aimed at developing procedures and pushing best practice. This opportunity is a visible appointment that will take your career to the next level!
  

Your New Role

You will be responsible for:

• Working with participants/applicants to gather information regarding the nature and context of review requests.
• Informing participants/applicants and their representatives about decisions, reviews, and the appeals process.
• Preparing evidence-based decision-making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines and NDIA policies.
• Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
• Contributing to quality improvement activities to enhance service delivery practice, processes, and systems.

What You'll Need to Succeed

The successful application will also demonstrate skills in:

• Ability to coordinate competing requests and demands, setting prioritises and managing workflow
• Responsible for coordinating, monitoring, and achieving outcomes
• Perform objective and systemic research and analysis to obtain accurate conclusions based on evidence
• Ability to follow well-defined and detailed policies, technical or professional guidelines and accepted practice or precedents to achieve specific results
• Make decisions requiring evaluative judgement and may involve tailoring work methods, interpreting and adapting existing procedures and practices to achieve results
• Communicate with and provide advice and recommendations to a wide variety of customers and external stakeholders

Logistics

• 12-month contract with possibility of permanency or extension
• Hybrid working and flexible working arrangements
• Hourly rate of $55.24 per hour + super
• Available in Geelong, Parramatta, or Newcastle

What You'll Get in Return

Through Hays, this role offers you an hourly rate of $55.24 + super, an opportunity to progress your career with this Federal Government Agency and:

• Office Location / Hybrid Working Arrangement
• Weekly pay cycles
• Nominated choice of superannuation fund
• Online time sheet submission and approval
• No hidden costs or payroll deductions for our services
• No invoicing required for Pty Ltd holders
• Regular contact with consultants throughout the duration of your assignment

What You Need to Do Now

If you're interested in this role, click apply now or forward an up-to-date copy of your CV to [email protected]. Please include a short summary of your suitability for the role.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.