The Opportunity:

Our valued client is a community focused Federal Government agency, supporting and managing a transformative marketplace which supports people with disability and increases community engagement through more flexible access to benefits with a personalised plan and support team.

You will be joining a national, virtual team responsible for managing and triaging a pipeline of Participant-driven plans & complaints reviews. This role is based in Geelong.

12 Month initial term contract paying $55.24 per hour + Super.

The Role:

APS 5 Internal Review Case Officer
Your responsibilities will include:

• Working with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews and the appeals process.
• Undertaking evidence-based decision making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines and NDIA policies.
• Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
• Contributing to quality improvement activities to enhance service delivery practice, processes and systems.

About you

• An ability to develop plans and objectives for short term tasks and contributing to strategic planning for longer-term initiatives.
• Experience supporting and working with people with disability and / or carers and family - Aged Care advantageous.
• Ability to manage a high-volume caseload.
• Excellent analytical skills and ability to work in a team dealing with complex information.
• Experience assessing complex information within legal and operating process guidelines to make fair and auditable decisions (review decisions assessable by the Administrative Appeals Tribunal (AAT).
• Ability to communicate outcomes both written and verbally.
• Strong ability to document cases in a CRM or similar system and experience with MS Office suite.
• You must be an Australian Citizen to be eligible for this position (Federal Government Agency).

Applications close: Thursday, 6th November, 2025.

APPLY:
Click apply now or for more information email [email protected] or [email protected]

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