Group Reservations Agent – JH Hotels (Darwin CBD)

voco Darwin Suites (Pre-opening), H on Mitchell & The Heritage Darwin

Full Time | Based in Darwin | Join a Growing Hotel Collective

Are you passionate about hospitality and love turning enquiries into memorable stays?
JH Hotels is seeking a professional and proactive Group Reservations Agent to join our expanding portfolio — representing three leading Darwin properties: H on Mitchell, The Heritage Darwin, and the upcoming voco Darwin Suites.

About the Role

As our Group Reservations Agent, you'll be the first point of contact for guests, corporates, and travel partners — managing bookings across our three hotels.
Your focus will be on accuracy, service excellence, and maximising occupancy through efficient reservations management and strong relationships with our partners.

Key Responsibilities

Handle phone, email, and online reservations across multiple properties

Manage OTA, GDS, and direct booking channels with precision

Liaise with Front Office and Revenue teams to optimise room allocations

Process group, corporate, and long-stay bookings efficiently

Maintain accurate guest records and payment details in PMS systems

Assist with daily pickup reports and rate loading as required

Deliver a professional, guest-first experience in every interaction

What We're Looking For

Previous experience in hotel reservations or front office (Opera, RMS, or similar PMS)

Strong organisational and communication skills

High attention to detail and ability to multitask under pressure

A proactive attitude with a passion for guest service

Confidence in working with multiple brands and distribution systems

Excellent written and verbal English communication skills

Australian work rights are required for this position

Why Join Us

Be part of an evolving multi-brand hotel group with exciting new openings

Competitive remuneration with performance incentives

Ongoing professional development within JH Hotels

Supportive leadership team that values initiative and growth

Darwin CBD location — close to cafes, the Esplanade, and public transport

If you're ready to take your hospitality career to the next level, apply today and become part of JH Hotels' journey as we grow into the next exciting chapter with voco Darwin Suites.