Only candidates with valid working rights in Australia will be considered.

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

You will be responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

Convert, quickly, inquiries into contracted business

Respond, positively, to sales inquiries to develop future sales leads

Identify sales leads, as appropriate

Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation

Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A passion for delivering great customer service

A highly professional telephone manner and excellent communication skills

Outstanding administration and organisational skills

Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a Reservations environment

Tertiary qualifications, or other collegiate-level degree

Why join us?

At Hilton, we believe in creating a workplace where Team Members feel valued, supported, and inspired. Enjoy a range of benefits including:

Go Hilton Travel Programs – exclusive discounts for Team Members and their families

International Food & Beverage Discounts

Access to Hilton University – over 3,000 learning and development courses

Discounted parking at DoubleTree by Hilton Esplanade

A vibrant team culture and regular social events