Join a national organisation supporting 1,500+ users across 100+ sites Australia-wide.

This is a broad and hands-on role where you’ll build your skills across desktop, networking, and server technologies with plenty of opportunity to grow and develop as the business continues to expand.

Work alongside a supportive team and an empowering manager who values learning, collaboration, and professional development.

Why you?

You’re an experienced IT professional who thrives in a fast-paced, people-focused environment.

You enjoy being the go-to person for solving technical problems, whether it’s helping someone face-to-face or troubleshooting remotely.

You want to be part of a close-knit team (5) that supports each other, shares knowledge, and takes pride in delivering a great service experience.

You value variety every day brings something different. You’ll work across desktops, devices, applications, and networks in a business that supports diverse operations and teams around the country.

This isn’t just another helpdesk role it’s hands-on, onsite, and built for someone who enjoys working directly with users while developing their technical and interpersonal skills.

If you’re passionate about IT, enjoy helping people, and want to be part of a supportive environment that values initiative and growth, this could be the opportunity you’ve been looking for.

Your Role:

• Provide desktop and application support to users both face-to-face and remotely.
• Troubleshoot, diagnose, and resolve Level 1 and 2 incidents across hardware, software, and network issues.
• Maintain and configure Windows operating systems, printers, and peripheral devices.
• Support Microsoft 365 and other business applications.
• Assist with server and network-related support tasks to broaden your technical exposure.
• Escalate complex technical issues to senior engineers where required.
• Document issues, resolutions, and procedures to build shared team knowledge.
• Contribute to ongoing improvements in systems and user support processes.

About the Environment:

• National organisation with 1,500+ users and over 100 sites across Australia.
• Operates in a large-scale, customer and operations-focused industry.
• Team of five collaborative IT professionals working under a supportive, empowering manager.
• Full-time, 5 days onsite in Liverpool.

What You’ll Bring:

• Minimum 2+ years’ experience in an IT Support or Desktop Support role.
• Strong hands-on experience supporting Microsoft, Windows environments, and Office 365.
• Excellent troubleshooting and problem-solving ability.
• Confident communicator with a strong customer-first mindset.
• Ability to work effectively both independently and within a small team.
• Australian Citizenship or Permanent Residency.

Next Steps:

Apply now or reach out to Matt at xceltium on [email protected] or message me on LinkedIn for a confidential chat